Retail Biz Supervisor

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

What We Can Offer:

Internal
Liase with, co-ordinate, consult with and work in partnership to achieve overall business objectives

Retail Business Strategy
Study the Cash customers profile and analyse competitive landscape
Conduct feasibility study where appropriate
Develop an Express Centre strategy for the cash market
Develop a winning and viable retail business strategy for the country

Implementation of Retail Strategy
Develop strategy implementation plan(s), detailing key objectives, tasks, timelines and budgets
Identify and negotiate with retailers who have a large presence, no. of outlets or network of customers nationwide (eg. National convenience store chains, office goods delivery companies, etc)
In consultation with Marketing and Operations, construct a network of express centres with strong company branding

Retail Operations
Establish, operate and maintain an efficient retail operating system (people, process and system) to maximise and sustain a steady revenue stream from express centres
Continuously improve, refresh and revitalise products and services to meet changing customer needs
Working jointly with Marketing, develop creative and impactful products, services and programmes to grow the retail business

Performance Monitoring, Improvement & Reporting
Monitor business performance on a periodic basis
Analyse business trends, trading patterns and customer profiles
Develop proactive and reactive strategies and tactics to deal with issues and problems
Compile monthly reports detailing service standards and performance of the retail business segment

People - Management
Develop IKOs/KPIs with cross functional teams (Marketing, Ops, CS) and monitor individual performance.
Identify training and development needs for subordinates and self.
Develop strong skills and capabilities of subordinates.
Contribute to the team effectiveness of cross-functional projects.

Job Requirements:

  • Bachelor's Degree
  • Minimum 5 7years of experiences in retail sales, including min. 3 years at supervisory role
  • Good communication, good problem solving skills
  • Good team management skill
  • Fluent English

Job Locations:

  • Ho Chi Minh

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