E-commcerce Technical Support

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam TelestarVN Full time

Key Responsibilities:

- primarily on eCommerce platforms.

  • Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
  • Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
  • Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
  • Document customer interactions, issues, and resolutions accurately in the company's CRM system.
  • Stay updated on product features, enhancements, and industry trends to provide informed customer support.

Requirements:

  • Strong technical learning abilities with a demonstrated aptitude for understanding and
  • Previous experience in eCommerce is highly desirable.
  • Ability to provide phone support and conduct Zoom calls with customers.
  • Independent and dependable work ethic with the ability to work effectively in a remote team environment.
  • Strong interpersonal skills and the ability to communicate technical information clearly and concisely to nontechnical customers.
  • Flexibility to work in a fastpaced environment and adapt to changing priorities and workflows.

Benefits:

  • Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
  • Team building, Happy Hour every week.
  • Social insurance and annual leave are based on the Vietnam Labour Code.
  • Incentives will be added based on employee performance.
  • 13thmonth bonus is provided based on performance.

Working time: 13:00 - 22:00, Monday - Friday

Application Deadline: 2024/06/16

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