Manager, Engage, Customer Solutions

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Google Full time

Minimum qualifications:

  • Bachelor's degree in Marketing and International Business, or equivalent practical experience.
  • 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market.
  • Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client relationships and accounts.

Preferred qualifications:

  • MBA degree or equivalent practical experience.
  • Thought leadership, and industry experience and with the ability to influence.
  • Ability to model and coach sales behaviors including, Clevel engagement, effective questioning, objection handling, competitive selling, building pipeline.
  • Ability to develop and deliver business strategies and relationships sustainable in the short
- and long-term.

  • Problem solving skills to assess performance. Ability to develop actionable insights to capture opportunities.
  • Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.

About the job:


Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all.

Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow.

Using your relationship-building skills, you provide Google-caliber client service, research and market analysis.

You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business.

Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.


Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer.

As a GCS Sales Engage Lead, you'll manage business engagements with GCS' SMB advertisers in the market.

You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and speaking engagements.


You'll be responsible for recruitment, retention, coaching and development of a team of account managers, helping them engage with executive stakeholders at clients.

You will also partner closely with cross-functional teams (e.g., Agency, PSA, International Growth) to help drive the success of the overall scaled segment.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small
- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities:

  • Deliver business growth, engagement and client satisfaction for a portfolio of GCSmanaged scaled and upsell advertisers. Manage and strengthen executivelevel client relationships through key meetings, business reviews, and speaking engagements.
  • Recruit, retain, and lead the team of GCS Account Strategists and Accelerated Growth Strategists to ensure improved growth and enhanced portfolio health.
  • Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies. Build and actively manage an effective longterm planning process with advertisers.
  • Partner closely with crossfunctional teams (e.g., Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Engage segment.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

  • Customer Solutions Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Amazon Web Services Vietnam Company Limited Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion 4+ years of experience in a customerfacing role, engaging with customer executives, technologists and/or partners to solve business problems with...

  • Customer Support Intern, Kms Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Solutions Full time

    Company Description KMS Technology** was established in 2009 as a software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our...

  • Business Development Manager, Kms Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Solutions Full time

    Company DescriptionEstablished in 2009, KMS Technology is a engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.Besides providing services, KMS builds and successfully launches its own software companies through its...

  • Business Development Manager, Kms Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Solutions Full time

    Company DescriptionEstablished in 2009, KMS Technology is a engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.Besides providing services, KMS builds and successfully launches its own software companies through its...

  • Solution Design Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Supply Chain Full time

    About usDHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.DHL Supply Chain offers specialist,...

  • Service Delivery Manager, Vng Solutions

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...

  • Customer Solutions, Consultant

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._ We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...

  • Solution Design Assistant Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Full time

    About us:DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.Responsibilities:Role Purpose: To develop and design supply chain solutions for...

  • Omnichannel Engagement Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ARIAD Full time

    Omnichannel Engagement Manager (OCE Manager):Ho Chi Minh City, Ho Chi MinhJob ID R0113732Category CommercialSubcategory CommercialBusiness Unit Global Portfolio DivisionJob Type Full timeJob Summary: People First At Takeda we are dedicated to improving the health and wellbeing of all people and bringing them the hope of a brighter future. It is our passion...

  • Customer Nurturing and Engagement, Consultant

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And as part of our marketing,...

  • Solution Design Assistant Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Full time

    About us:DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.DHL Supply Chain offers specialist,...

  • Contract Logistics Customer Solutions Engineer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :You will be part of our contract logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence- Your Responsibilities:Your primary objective is to...

  • Engagement & Admin Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Onpoint Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)1.Job Overview:As an Engagement & Admin Manager, you will be responsible for ensuring the smooth operation of the HR office, driving initiatives to enhance employee satisfaction, employee communications and leading various HR projects to support organizational goals2 Responsibilities:aHR Admin Office:...

  • Strategic Agency Manager, Customer Solutions

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Google Full time

    Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries. Experience working with Clevel executives and...

  • Solution Consultant

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam 40HRS Full time

    Adhere to follow company's innovation transition and project management Meets assigned targets for profitable sales growth in assigned product lines, market areas, assigned geography or account base Take a solution products responsibility (maybe crossfunctional, crossorganization, crossservice, involving 3rd parties) to propose and/or delivery to the...

  • Customer Marketing Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Customer Marketing Manager:- Sector: Monroe Manufacturing & Industrial 4.0- Contact: Tee- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 23 November 2023- Job Ref: BBBH430564_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a global manufacturing...

  • Service Delivery Director, Vng Solutions

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    The Service Delivery Director (SDD) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDD develops a "trusted advisor" relationship with their partner Customer Manager and develops and leads the overall ongoing operational management for the VNG Solutions...

  • Customer Success Account Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

  • Member Engagement Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ACCA Full time

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We're currently looking for a Member Engagement Manager on a full time, fixed-term contract basis for 6 months. This position sits within the Relationships team.The jobReporting to the Member Engagement Lead on a daily basis, you'll be involved in the following:Develops...

  • Engineering Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Solutions Full time

    KMS Solutions***- 02 Tản Viên, Phường 2, Tan Binh, Ho Chi Minh- 174 Thai Ha, Trung Liet, Dong Da, Ha Noi- Hybrid- Posted 3 hours ago- Skills: Project ManagerAgileEnglishTop 3 reasons to join us:We need your talents There's no tradeoffs, only shared goals Define your career based on what you have passionJob description: Play the role of Scrum Master to...