Nhân Viên Personal Coach Full
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
IELTS PERSONAL COACH ( Customer Service )
This is NOT a teaching position, but a highly specialized customer service role, providing the full range of support a student needs to complement the learning they receive in classes from their IELTS teachers.
- Student Progress Management
- Work closely with IELTS teachers to provide a coordinated afterclass support plan.
- Following up with students that have identified study issues.
- Ensure that personal study plans are prepared according to students' individual needs.
- Monitor student progress.
- Identify gaps in student learning or confidence.
- Support students that have lost enthusiasm to study.
- Engage with students to foster a sense of community and trust.
- Update student progress in the LMS system.
- Student Contact
- Develop and deliver student welcome sessions before they begin studying.
- Develop and deliver 1:1 or small group tutoring sessions to students identified with additional needs.
- Meet students before/after class to encourage and motivate them.
- Be available to discuss any study concerns.
- Teamwork
- Work closely with the Alumni team to develop and design speaking support sessions.
- Develop a close relationship with the teachers to ensure students are supported in and out of the classroom.
- Interface regularly with marketing and the consulting team to ensure a coordinated service and a consistent message to students.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Salary: Negotiable depending on experience and qualifications
- Working in a professional foreign environment with a culture of learning and growth.
- Ongoing coaching, professional development and mentoring.
- Worldwide Health insurance after probation.
- Health & Social Insurance from Government.
- 13thmonth salary.
- Sponsor 50% of IELTS exam fee.
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
- A strong customer service mindset.
- Excellent communication and interpersonal skills.
- Empathy for the difficulties in studying English.
- Experience in developing study plans.
- Problem solving skills with a 'solution focused' outcome.
- Great organizational skills and an eye for detail
- Good knowledge of MS Office, Google products and reporting skills
- Able to work on a rotation schedule including weekends, mornings, and evenings.
- Knowledge of customer service and the education industry
- Knowledge of the IELTS exam and requirements
- Can demonstrate a proficient level of English.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng
Cao Đẳng
- 2 năm
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