Telephone Operator

3 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam SOFITEL SAIGON PLAZA Full time

Job Description:

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, persontoperson, and emergency calls.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as longdistance connections.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Consult charts to determine charges for paytelephone calls, requesting coin deposits for calls as necessary.
  • Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.

  • Promote company products, services, and savings plans when appropriate.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Update directory information.
  • Keep records of calls placed and received, and of related toll charges.
Work Experience

  • At least 1 year at the same position in hospitality
  • Good English is a must
  • Strong dealing, recommendation
  • Fast catch up
  • Good in handle in any situation
  • Good interpersonal skills
  • Careful
  • Sense of cooperation
  • Enthusiastic

Benefits:

  • Year end bonus base on annual performance
  • Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung's Death Anniversary)
  • Annual leave (+ 11 public holidays mentioned above)
  • Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation
  • 24/7 Personal Accident Insurance
  • Parking fee
  • 2 duty meals at Staff Canteen
  • Uniform covered by the Hotel
  • Carte Bienvenue


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