IT Assistant

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time
IT Assistant

Date:26 Feb 2024

Location:
Ho Chi Minh City, East Asia, VN

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Job Title:
IT Assistant

Pay band:3 / J

Location this role could be based:Ho Chi Minh City, Vietnam

Department:
Country IT Delivery

Contract type:
One Year
Fixed Term (with possibility of extension)

Role Purpose

  • To administer IT network infrastructure, providing reliable and consistent IT network operation and technical support to IT system of the British Council teaching centres (TC), and take a backup role for the IT team at the main office.
  • To be the key point of contact in regard to facilities/ premises problems occurring at the TC and work closely with the Business Support Services Assistant to resolve such issues timely and effectively.
  • To ensure business support services are fully functional and to provide efficient, secure and timely outcome to the need of the British Council teaching centres' operation in Ho Chi Minh City regarding IT support services and facilities/ premises management.

Main accountabilities
IT system installation and maintenance, performance monitoring on the network and IT related equipment

  • Check the incident logbooks daily and take action against any problems reported
  • Maintain full functionality of equipment in classrooms (computers, projector, tablets, Apple TV, video players, speakers, UPS, cables, etc.) to ensure continuity in teaching activities with mínimal interruption.
  • Ensure Front of House (FOH) and TC back office computers, printing system as well as other IT related equipment to be in good operation and ready to use and ensure nointerruption to business operations of the teaching centre.
  • Support to install hardware timely, upon business requirement, following Corporate IT hardware standards and recommendations.
  • Prepare and support staff on setting up and using telephone conference or video conference system.
  • Provide support to suppliers' technicians in troubleshooting IT related equipment such as telephony system, CCTV, security access card system, network system, etc. to ensure the process are carried out following British Council standards.
  • Prepare and support examination team in using IT equipment in International English Language Testing System (IELTS), Aptis testing services including BIO-Laptop, CCTV, voice recorders, cameras, fingerprint scanners, etc.
IT software troubleshooting and maintenance.

  • Build GTI computers and deploy software on classroom, FOH and TC back office computers in compliance with Global IT Service standards (GIS).
  • Application support for teaching activities and other corporate systems where appropriate such as Global Digital, New English Files, Active Inspire, etc. in classrooms, Teaching Centre Management System (TCMS), Customer Relationship Management (CRM), Exams Database, Queue Management Software, etc. on FOH computers.
  • Check and ensure the antivirus software to be installed, operational and updated on all workstations.
  • Prepare and support IT team to maintain British Council IT equipment and software inventory for the branch including assets management and license records.
  • Deliver software support for Exams team including Identity Authentication Management (IAM) database, recording software, video recording system in IELTS, Aptis test.
  • Monitor disk space, ensure documents stored on the disk drives to be purged and weeded.
  • Support staff in burning CD, DVD and copying data as required.
Telephone and internet connection administration

  • Monitor internet connection and cooperate with Internet Services Provider (ISP) and Regional Support Centre to fix and solve problems with internet connection, minute the leasedline problem which may be used as a proof to claim ISP.
  • Setup and manage the nonGTI WIFI system to provide reliable internet connectivity for classrooms, staff and customers' use
  • Setup, maintain, and make change on PABX to provide telecommunication services such as official messaging service, allocating extension, assigning permission on dialling out.
Facilities and premises related works

  • Assist line manager in inventory checking and labelling for IT related equipment on a monthly and yearly basis and ensure the correctness of outcome.
  • Check classrooms setup to ensure teaching centre standards for classrooms are met and pro

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