Customer Service Associate
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Mô tả Công việc
- Work with Project team to pilot this project in Vietnam.
- Align and closely work with Sales team and Distributor to build Inventory norm, define Replenishment Service Levels, distributor lead time, minmax order quantity and seasonality factor.
- Define material criteria, FSN classification.
- Registers and update master data in replenishment tool.
- Completes registering / filing / archiving of monthly target inventory in systems.
- Manage generated order efficiently, prioritizing timely order approval process.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Logistics and Planning function to maintain consistency in approach towards customer service in the organization.
- Follow and assessment actual result and build KPI to deploy in nationwide.
- Build a standard process and norm process for replenishment.
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Yêu Cầu Công Việc
- 35 years work experience in customer services / sales management
- Minimum bachelor degree skill
- Strong proficiency in the use ERP systems or other systems
- Project management and Stakeholder management
- Customer service orientation and Problem solving
- Interpersonal skills with multidepartments
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Đại Học
Không yêu cầu
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