![Công Ty TNHH IDFL Việt Nam](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
Interact with the company's clients and internal departments (30%)
- Ensure that appropriate actions are taken to resolve customers' problems and concerns with 100% satisfaction.
- Build rapport with clients by proactively following up, offering appropriate privileges and timely assistance, and gaining deep interpersonal connections, etc.
- Resolve internal support requests.
- Identify and pursue opportunities to acquire new clients.
- Ensure the information from the client's registration form meets the conditions of the check-inprocedure.
- Input accurately client's information from the registration form into OS system.
- Ensure accuracy in other relevant operations in the check-in procedure.
- Fill in the risk assessment form for the auditing.
- Create necessary folders on Dropbox for the auditing as instructions.
- Follow up and confirm client's agreement, then make formal contract and archive.
- Schedule and confirm the official auditing date to client and auditor.
- Follow up with stakeholders to ensure certifications are obtained within specified timelines.
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Base salary: 6,500,000 vnd
- Bonus skill: 5,000,000 vnd (depending on skills and job)
- Insurance according to Vietnam Labor law.
- 12 personal paid time off days
- 5 working day per week.
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Education and Experience:
- Associate's Degree (or other 2year degree) and above.
- Bachelor's degree in Business Administration/Language is preferred.
- At least 2 years of experience in customer service position or equivalent.
- Having experience in auditing field is a plus.
Required Knowledge/Skills/Abilities:
- Extensive knowledge of principles and processes for providing customer and personal services.
- Basic knowledge of auditing is a plus.
- Excellent organizational skills and attention to detail.
- Excellent client relationship building skills.
- Excellent in handling and resolving clients' complaints or problems.
- Strong analytical and problemsolving skills.
- Ability to actively look for ways to help people.
- Ability to be aware of others' reactions and understanding why they react as they do to offer appropriate approaches.
- Ability to prioritize tasks and to delegate them when appropriate to meet strict deadlines.
- Ability to function well in a highpaced and at times stressful environment.
- Good staff training skills.
- Good teamwork skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient in Vietnamese and English in verbal and written communication.
- Proficient in Chinese is a plus.
- Familiar with using OS system is a plus.
Attitudes:
- Put integrity first, be honest with colleagues and clients.
- Be careful and meticulous at work.
- Be positive and sociable.
- Be teachable and eager to learn more.
- Be ontime always.
- Be a finisher.
- Ican mindset.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
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