Customer Service Representative

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH IDFL Việt Nam Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

Interact with the company's clients and internal departments (30%)

  • Ensure that appropriate actions are taken to resolve customers' problems and concerns with 100% satisfaction.
  • Build rapport with clients by proactively following up, offering appropriate privileges and timely assistance, and gaining deep interpersonal connections, etc.
  • Resolve internal support requests.
  • Identify and pursue opportunities to acquire new clients.
Perform check-in procedure and relevant tasks of supporting clients (70%)

  • Ensure the information from the client's registration form meets the conditions of the check-inprocedure.
  • Input accurately client's information from the registration form into OS system.
  • Ensure accuracy in other relevant operations in the check-in procedure.
  • Fill in the risk assessment form for the auditing.
  • Create necessary folders on Dropbox for the auditing as instructions.
  • Follow up and confirm client's agreement, then make formal contract and archive.
  • Schedule and confirm the official auditing date to client and auditor.
  • Follow up with stakeholders to ensure certifications are obtained within specified timelines.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Base salary: 6,500,000 vnd
  • Bonus skill: 5,000,000 vnd (depending on skills and job)
  • Insurance according to Vietnam Labor law.
  • 12 personal paid time off days
  • 5 working day per week.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Education and Experience:

  • Associate's Degree (or other 2year degree) and above.
  • Bachelor's degree in Business Administration/Language is preferred.
  • At least 2 years of experience in customer service position or equivalent.
  • Having experience in auditing field is a plus.

Required Knowledge/Skills/Abilities:

  • Extensive knowledge of principles and processes for providing customer and personal services.
  • Basic knowledge of auditing is a plus.
  • Excellent organizational skills and attention to detail.
  • Excellent client relationship building skills.
  • Excellent in handling and resolving clients' complaints or problems.
  • Strong analytical and problemsolving skills.
  • Ability to actively look for ways to help people.
  • Ability to be aware of others' reactions and understanding why they react as they do to offer appropriate approaches.
  • Ability to prioritize tasks and to delegate them when appropriate to meet strict deadlines.
  • Ability to function well in a highpaced and at times stressful environment.
  • Good staff training skills.
  • Good teamwork skills.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient in Vietnamese and English in verbal and written communication.
  • Proficient in Chinese is a plus.
  • Familiar with using OS system is a plus.

Attitudes:

  • Put integrity first, be honest with colleagues and clients.
  • Be careful and meticulous at work.
  • Be positive and sociable.
  • Be teachable and eager to learn more.
  • Be ontime always.
  • Be a finisher.
  • Ican mindset.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
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