Head of Residential Property Management

2 weeks ago

Hanoi, Hanoi, Vietnam Savills Vietnam Full time
Savills Property Management Department manages a range of commercial and residential properties in Vietnam. our services are tailored to meet client's needs, with a long-term focus on the sustainability of the buildings.

The Head of Residential Property Management oversees our management residential projects, he/she will assume responsibility for the overall management of internal and external property staff, tenant and client relations and building operations, in support of optimizing clients' asset values.


There are many exciting components to this role which include, but are not limited, to the following areas:

Operation

  • Complete and formalize all required document and steps for the Residents Meetings (annual or unusual) in accordance with the laws.
  • Build up and formalize the document for operation training at the project.
  • Compiles, prepares, and presents the delivery of written and/or oral reports to Dept Head.
  • Overall responsibility for ensuring that projects developed and/or managed remain fiscally sound, affordable, and well maintained, and that they feature a comprehensive tenant services component.
  • For new projects, assisting with the management contracts, initial budgets, and site planning for optimal longterm property performance and Collaborates with the Property Manager development activity and client portfolio refinancing.

Business Development

  • Participates in formulating and administering company policies and developing longrange goals and objectives.
  • Researches, investigates, analyzes affordable housing management industry trends and developments, and in accordance with these trends/developments, prepares forecasts, action plans and recommendations for the Dept Head.
  • Negotiates, executes, and evaluates new/existing property management contracts ensuring proper staffing, funding, building/equipment safety and regulatory compliance.
  • Involve, recommendation and/or execute the consultant works for Dept Head.

Financial:

  • Develops annual operating budgets and monitors operational expenses on a regular basis and implements strategies to ensure expenditures remain within prescribed budgets.
  • Reviews, analyzes, interprets, and summarizes annual operating budgets, monthly financial and progress reports and annual audited financial statements for all projects related to Property Management.
  • Manages service contract negotiations and implements purchasing and expense control strategies to help them to stay competitive within the market.

Training:

  • Ensure all project staff are well trained on skills and company regulations.
  • Envolve orientation training for senior staff at the projects

Financial:

  • Involving on hiring the senior positions for the project (Property Managers, PM Assistant, CS Manager and Chief Engineer)
  • Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Keep high rate of staff retaining by training, rotation, and promotion plans.

SKILLS AND EXPERIENCE EXPECTATIONS

  • 5year experience in building operations and property management of residential properties, coupled with at least 3 years supervisory/management experience preferably in a nonprofit and/or coop housing environment.
  • Proven ability to direct department activities.
  • Good knowledge of the affordable housing industry and applicable federal, municipal, and local government regulations
  • Excellent verbal and written communication skills and ability to maintain productive, longterm relations with the clients.
  • Thorough knowledge of general maintenance procedures, budgeting principles, electrical/mechanical systems, and lifecycle costing
  • Proven leadership and mentoring abilities
  • Good organizational skills and ability to work efficiently under pressure to manage multiple tasks and prioritize for completion.
  • Preferred Qualifications include:
Equivalent professional education.
Computer proficiency, particularly MS Office, (Excel, Word).
Certificate of Building Management.

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