Customer Relation Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Avery Dennison Full time
Company Description

Job Description:

  • Support Sales in achieving revenue targets
  • Responsible for increasing revenue by achieving sales objectives in existing key accounts
  • Uncover and assess customer needs and develop and execute Key Sales Objectives
  • Responsible for securing and maintaining business, continually review customer's service requirement, and coordinate with internal teams.
  • Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites / design and constantly improve forms and electronic communication tools.
  • Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units.
  • Coordinate with purchasing to develop availability of key materials.
  • Handle customer requirement
  • Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
  • Investigate and help resolve customer concerns promptly.
  • Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.
  • Coordinate with others department
  • Collaborate with Sales, CS, Planning team according to customer expectations.
  • Collaborate with Korean team for order migration preparation and local support.
  • Work with CS Supervisor/CS Manager to define and lead service improvement projects and execute the improvement plan.

Provide excellent service to customer:

  • Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up.
  • Material and Finished Goods stock planning coordination for key customers
  • Standard quotation and discount price set up with Sample Product Development team.

Qualifications:

  • Bachelor's degree preferred.
years marketing or related experience in Sales, Sales Admin, Marketing or equivalent.

  • Excellent communication and writing skills.
  • Excellent analytical, research and report writing skills.
  • Details oriented and good followup skills.
  • Multitasking and project management skills.
  • Possesses teamwork, leadership and facilitation skills.
  • Strong presentation skills and persuasiveness.
  • Strong organizational and planning skills.
  • Understanding of applicable computer systems, such as Microsoft Office and function specific software.


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