Senior Priority Customer Relations Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Aloha Consulting Group Full time
ACG_1753_JOB

Our client is one of the leading banks in Vietnam, who is looking for a talent to join their firm:

1. Provide Financial Solutions Suitable For Customers' Needs- Exploit information, analyze and evaluate customer needs to understand customers comprehensive financial goals based on segments, sub-segment and categories. Analyze products/services customers are using and customer financial indicators to assess customers financial health. Take care of transactions, propose solutions, and recommend products and services to priority customers in accordance with customers goals, financial needs and lifestyle. Manage and take care of periodically assigned priority customer portfolios and evaluate their effectiveness. Build a customer network, expand relationships from existing customer files to exploit and find potential customers.
2. Provide Priority Banking Services With Excellent Customer Experience- Directly receive and implement customer transaction requests, cooperate with relevant departments, and process according to SLA to bring the best service experience to customers. Continuously update customers with new features, new benefits of the products and services customers are using, policies and regulations that impact customer assets and information on market changes and trends. Provide total service solutions for customers to meet their transaction, savings, credit, investment, and insurance needs. Record and respond to customer opinions about products and services and propose solutions to improve service quality standards for priority customers.
3. Operational Compliance & Risk Management- Identify customer information (Amlock, KYC, SA...) and warning signs before, during and after customer transactions, ensuring compliance with the banks processes and regulations and legal regulations. Perform work in accordance with policies, regulations, procedures, internal instructions, and service quality commitments (SLAs). Fully comply with service quality standards for positions and other regulations of the Bank from time to time. Manage credit risk and operational risk on customer portfolio. Coordinate with departments/units within branches to ensure quick and thorough implementation of transactions and customer requests.
4.People Management & Organizational Culture- Manage the implementation of personal planning (PDP) to improve work efficiency and serve personal development. Comply with training programs as required by the bank. Contribute to activities of building and developing organizational culture. Always have an open attitude to share information with others and willingly accept changes. Take ownership and responsibility in work through clear direction, aiming for outstanding results. Build a culture of cohesion and encourage colleagues to achieve success. Be fully aware of the banks organizational culture and perform tasks in the spirit of core values and behavioral standards.
5. Plan Management & Business Results- Develop business and customer development plans, implement up-selling/cross-selling of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.**6. Perform other related tasks as directed by management

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