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Operations Supervisor

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam ILA Full time

Responsibilities:

1. Training and Development

  • Conduct Workshop/Training for TA and Operation
  • Operation Officer and TA Development

2. Staff supervising

  • Observe/monitor to make sure Operation Officer's performance is accurate and professional;
  • Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
  • Check ERP to make sure every process is applied correctly;
  • Arrange staff working schedule

3. Inventory

  • Responsible for appropriate forecast and ordering of books and materials for centre use

4. Course administration

  • Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
  • Monitor ILA parents to make sure all information correct

5. Class schedule

  • Work closely with sales and care team to merge or fill classes to burn revenue
  • Monitor all class to alert CM to avoid delay or cancel
  • Work close with sales and care team to forecast new classes

6. TA management

  • Teaching Assistant recruitment
  • Scheduling for Teaching Assistant
  • Remuneration
  • TA Performance management

Skill Requirements:

  • Ability to work independently and as part of team
  • Fluent in both English

Required Experience:

  • Prefer 02 years of working experience in a foreign company and inservice product
  • Prefer working experience in an educational organization

Required Education and qualifications:

University graduated

Benefits:

  • Competitive salary
  • Insurance fully provided
  • Private insurance will be provided for official staff
  • Discount up to 90% on English tuition fees for staff and close relatives
  • An active, professional, dedicated working environment with experienced managers and friendly colleagues
  • Bonding trips and events
  • 14 dayoff per year along with other benefits according to the company's regulations.
  • Chances for promotion and transfer

Contact Us:

  • 146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam