Housekeeping Supervisor

2 weeks ago

Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

Job Number

Job Category Housekeeping & Laundry

Location The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

HOTEL DESCRIPTION


The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building consisting of 104 units - one, two and three bedroom apartments.

The Residences will be equipped with at least one indoor pool and pool deck, a fitness center with sauna facilities, a library lounge, a theater/ TV room, a kids' activity room, and a games and billiards room.

The Residences is projected to open Q1, 2024.

Strategically located in Hoan Kiem district, which is the most prime area in Hanoi.

It is Hanoi's central business district and is home to many grade A office buildings, surrounded by embassies, government offices, multinational companies, and major banks.

It also offers excellent proximity to key facilities for expats and residents including top international schools (all within 30 minutes' drive), high-end shopping centers, parks, and hospitals.

Hoan Kiem is also the historical and cultural center of Hanoi and is home to the Old Quarter with major tourist attractions.

***Inspect Common Areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Assist Residences Manager in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Concierge. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all Residents and guests according to company standards; anticipate and address Resident and guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

CORE WORK ACTIVITIES

Residence Owners & Guest Relations

  • Welcome and acknowledge each and every Residence owner, guest, and visitor with a smile, eye contact, and a friendly verbal greeting, using the person's name when possible.
  • Actively listen and respond positively to Resident and guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Address Resident's and guests service needs in a professional, positive, and timely manner, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank every Residence owner, guest, and visitor with genuine appreciation and provide the three steps of service.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage Residents and guests in conversation regarding their stay, property services, and area attractions/offerings.

Housekeeping Protocol

  • Identify and report preventative or other maintenance issues in public areas or residences.
  • Contact the Residences Management office, Engineering, or other departments directly for urgent repairs.
  • Respond promptly to requests from R

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