Executive Housekeeper

4 weeks ago

Hanoi, Vietnam Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

We are looking for **Executive Housekeeper - Melia Hanoi**

**Mission**:
To ensure the smooth and efficient operation of the Housekeeping and Laundry Departments and all related guest services, achieving maximum guest satisfaction by providing the high standard of cleanliness and maintenance required by the hotel. Cost control: organize the work tasks, to control and distribute Shifts and Duties, conducting Training Sessions and to ensure the set Standard of Service are always met.

**Main responsibilities**:
**OBJEDTIVES**
- The prime objective is to achieve the highest possible level of satisfaction amongst guests and consistency, efficiency and politeness amongst the members of staff.
- Careful and selective hiring of new staff members to guarantee a good working environment and high standard of service.
- To be cost conscious, without creating discomfort to the guests.

**DUTIES**
- Housekeeper has to be thoroughly familiar with the Hotel’s Policy and Procedure, “Knowing Your Product” booklet, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).
- Supervises consistency of established quality standards
- Too ensure that the furniture, fixtures and decoration in Guest Rooms are in perfect order.
- To maintain the appropriate co-ordination with other Departments, especially Front Office and Maintenance Department.
- To ensure that cleaning products are used correctly
- Encourages constant training and being actively involved in training sessions.
- To conduct meetings to discuss problems and future plans, to give information and assignments.
- To organize and delegate to Linen Supervisor the distribution of Hotel Linen and Uniforms.
- Strict control systems of Master keys.
- Informing General Manager of any incidents that occur within the Department and Guest Rooms that require special attention.
- To delegate duties to concerned Supervisors to achieve optimum performance levels
- To control lost Property as per policy.
- Interview and performance review to be conducted by Supervisors first, with final approval from Housekeeper. To prepare appropriate from according to Human Resources Policy and Procedure.
- To review, submit and follow up on Maintenance Report.
- To follow up on ROMA (Room Maintenance) program with bi-weekly Room inspections with Maintenance Department.
- To ensure Monthly Reports and explain major variances between Budgeted and actual Expenses
- Designing the cleaning program and to organize the cleaning of Public Areas and Back of the House, to cause the least possible inconvenience to Hotel Guests and employees.
- To follow up on Banquet Event Orders and to ensure cleanliness in the Function areas
- To control window cleaning and Pest Control schedule.
- Flower arrangement to look fresh throughout the hotel.
- To approve Store requisitions and to control par stock levels. Par stock levels should be the same at the beginning and at the end of each month. Stock levels to be kept at a minimum.
- Strict control of all Housekeeping expenses.
- Good planning of Linen and Uniform orders, in conjunction with Laundry Manager and linen Supervisor.
- To supervise the performance of Linen and Uniform inventories.
- To inspect daily a certain number of guest room, especially those rooms assigned to special guests and VIPs.
- To review Room inspection Forms and take appropriate action.
- To keep up to date inventory list for each Guest Room.
- Set day/week for special assignments (Turning Mattresses, defrosting Mini Bars, washing of curtains etc.)
- Refreshment training of Fire & Emergency.
- To supervise the duties of the Public Areas supervisor, Floor Supervisor, Linen Supervisor, Senior Housekeeping Supervisor and Laundry Manager.
- Updating, up keeping and replacement of all printed materials, including flyers, Newsletter and Guest service directory.
- To prepare Housekeeping expenses and manning Guide for next Year’s Budget.
- Preparations of annual Housekeeping goals ad Budget and to develop plans to

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