Executive Housekeeper

2 weeks ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24018943

**Job Category** Housekeeping & Laundry

**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.

**Managing Departmental Costs**
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Executive Housekeeper

    4 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Executive Housekeeper

    1 month ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Executive Housekeeper

    2 weeks ago

    Hanoi, Vietnam Jiva Hoa Lư Retreat Full time

    **Hạn nộp**: 31/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Hoa Lư - Ninh Bình Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Thể hình/ phòng tập Ngành nghề Buồng phòng Vị trí Giám đốc, phó giám đốc...

  • Executive Housekeeper

    2 weeks ago

    Hanoi, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

    **Hạn nộp**: 18/07/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ...

  • Executive Housekeeper

    4 weeks ago

    Hanoi, Vietnam Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Assistant Executive Housekeeper

    2 months ago

    Hanoi, Vietnam Mövenpick Hotel Hanoi Full time

    **Hạn nộp**: 31/07/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Buồng phòng Vị trí Giám đốc, phó giám đốc Bộ...

  • Housekeeping Order Taker

    4 weeks ago

    Hanoi, Vietnam Sofitel Legend Metropole Hanoi Full time

    **Hạn nộp**: 16/05/2023 **Mức lương**: 5 - 8 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Buồng phòng Vị trí Nhân viên Cập nhật 13/04/2023 14:58 Mô tả công việc **MAIN...

  • Housekeeping Coordinator

    2 months ago

    Hanoi, Vietnam Fraser Residence Hanoi Full time

    **Hạn nộp**: 03/08/2023 **Mức lương**: 8 - 12 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Bắc Từ Liêm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Hành chính, nhân sự Vị trí Nhân viên Cập...

  • Nhân Viên Buồng Phòng

    4 weeks ago

    Hanoi, Vietnam Elegant Suites Westlake Executive Hotel & Residences Full time

    **Hạn nộp**: 31/12/2023 Mức lương: 5 - 8 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 6 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Buồng phòng Vị trí Nhân viên Cập nhật 21/11/2023...

  • Giám Sát Buồng Phòng

    4 weeks ago

    Hanoi, Vietnam Elegant Suites Westlake Executive Hotel & Residences Full time

    **Hạn nộp**: 31/12/2023 Mức lương: 8.000.000đ - 15.000.000đ Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Buồng phòng Vị trí Trưởng ca/ Giám...

  • (TuyỂn GẤp) Giám Sát Buồng Phòng

    4 weeks ago

    Hanoi, Vietnam Elegant Suites Westlake Executive Hotel & Residences Full time

    Giám Sát Buồng Phòng - Housekeeping Supervisor - Elegant Mansion 88 **Hạn nộp**: 31/12/2023 Mức lương: 8.000.000đ - 15.000.000đ Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà...

  • (TuyỂn GẤp) Nhân Viên Buồng Phòng

    4 weeks ago

    Hanoi, Vietnam Elegant Suites Westlake Executive Hotel & Residences Full time

    Nhân viên Buồng phòng - Housekeeper - Elegant Mansion 88 **Hạn nộp**: 31/12/2023 Mức lương: 5 - 8 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 6 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành...

  • Sales and Customer Management Executive

    4 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:11-Apr-2023 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Sales and Customer Management Executive

    4 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:7 Jun 2023 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Sales and Customer Management Executive

    3 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:16 Apr 2024 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Sales and Customer Management Executive

    3 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:19 Apr 2024 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Sales and Customer Management Executive

    4 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:11-Apr-2023 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Sales and Customer Management Executive

    4 weeks ago

    Hanoi, Vietnam British Council Full time

    Sales and Customer Management Executive **Date**:5 Jul 2023 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...

  • Executive Assistant to His Majesty's Ambassador

    2 weeks ago

    Hanoi, Hanoi, Vietnam British Embassy Full time

    View Vacancy - VNM (Hanoi) - Executive Assistant to His Majesty's Ambassador, EOJob Category:UK MissionJob Description (Roles and Responsibilities)_ Main purpose of job:_To provide first class support to His Majesty's Ambassador (HMA) and Deputy Head of Mission (DHM) when the Ambassador is absent, to include: leading on diary and contact management, event...

  • Rooms Division Manager

    4 weeks ago

    Hanoi, Vietnam Khách sạn Pullman Hanoi Full time

    **Hạn nộp**: 18/05/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Đống Đa - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng...