Customer Support Specialist Công Ty Tnhh Geniebook

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh geniebook vietnam Full time

From AI- personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.


  • We're looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
  • So join us today to inspire a new generation of learners and help even more students learn smarter and do better
    Responsibilities:
  • Fulfill reward orders for all our markets diligently and in a timely fashion.
  • Handle customer complaints and inquiries promptly.
  • Undertake additional ad
- hoc tasks as assigned.
  • Manage administrative responsibilities, meticulously recording and updating cases in the system.
  • Provide personalized services, diligently follow up, and proficiently resolve parental inquiries and issues.
  • Guarantee customer satisfaction through effective problem
- solving and solution
- oriented interactions with parents

Yêu cầu công việc:

  • Previous customer service experience is preferred, but not mandatory.
  • Possession of a good degree from a local university.
  • High energy, passion, and deep empathy towards customers.
  • Excellent communication skills with a good command of English.
  • Highly self
- motivated with the ability to work independently and efficiently.

  • Work Schedule:
  • 3 Weekdays + 2 Weekends
  • Hours: Weekdays 12pm
  • 9pm, Weekends 10am
  • 7pm

Quyền lợi:

Competitive Salary with annual salary review and performance appraisal

Up to 15 days annual leave + 1 Birthday (paid) leave.

Company laptop

Cập nhật gần đây lúc:
:20:41
  • Learning Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh geniebook vietnam Full time

    Reporting line to: Learning Advisor Manager From AI personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We're looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many...

  • IT Support Specialist

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Jollibee Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)We are looking for a highly capable IT support specialist to provide technical assistance to stores. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. Research, diagnose, and analyze Customer issues with accurate solutions. Ensure Issue Resolution...

  • Learning Advisor

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Geniebook Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Loved by over 220,000 users, Geniebook is Singapore's largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Rijk Zwaan Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Sales Support RZ office: 29 A Nguyen Dinh Chieu, Dist 1, Hochiminh cityPlanning and Logistic Ensure that seeds are available on time, in the right quantity and quality in accordance with the planning Supporting for import (and export) of seeds both commercial and for breeding purposes include document...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Telestar Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend appropriate solutions...

  • Customer Specialist

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Coin98 Labs Full time

    Coin98 Labs is looking for a top-notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Coin98's products.RESPONSIBILITIES Handle customer queries, and manage complaints by providing solutions and options. Provide...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full time

    Ho Chi Minh City | SECUTIXCustomer Services Specialist (SQL, Kibana, Salesforce, Dynamics365) | Ho Chi Minh City | SECUTIX:Job number250Date postedJan 24, 2024Job categoryProfessional ServicesLevel of experience0 to 3 yearsJob typeFull timeEmployment typeFull-timeWork siteHo Chi Minh CityCompanySECUTIXHello future ELCAtiansELCA Vietnam is a growing and happy...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam 2C2P Full time

    Specialist, Operations Support:Vietnam, Ho Chi Minh City | Full Time | Operations2C2P is looking for a Specialist, Operations Support to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.Strong...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Geniebook Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Loved by over 150,000 users, Geniebook is Singapore's largest online learning platform for English, Mathematics, and Science (EMS) syllabus.From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets.In this role:We are currently seeking an experienced Customer Services (L2 Support) Specialist who will...

  • Education Consultant

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Geniebook Vietnam Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận) Loved by over 220,000 users, Geniebook is Singapore's largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students...

  • Customer Specialist

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Full time

    Skedulo Introduction:Here at Skedulo, we're on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.The...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full time

    **Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.Key Objectives and Responsibilities: Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met. Assisting in...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh katalon Full time

    Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world- class customer experiences faster, easier, and more efficiently.Since its first launch, Katalon has experienced tremendous growth, serving more than...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Itechwx Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Responsibilities include:The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and...