Human Resources Manager

1 week ago

Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

Job Number

Job Category Human Resources

Location The Ritz-Carlton Residences Hanoi, One Marriott Drive, Hanoi, Viet Nam, Viet Nam

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

HOTEL DESCRIPTION


The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building consisting of 104 units - one, two and three bedroom apartments.

The Residences will be equipped with at least one indoor pool and pool deck, a fitness center with sauna facilities, a library lounge, a theater/ TV room, a kids' activity room, and a games and billiards room.

The Residences is projected to open Q3, 2023.

Strategically located in Hoan Kiem district, which is the most prime area in Hanoi.

It is Hanoi's central business district and is home to many grade A office buildings, surrounded by embassies, government offices, multinational companies, and major banks.

It also offers excellent proximity to key facilities for expats and residents including top international schools (all within 30 minutes' drive), high-end shopping centers, parks, and hospitals.

Hoan Kiem is also the historical and cultural center of Hanoi and is home to the Old Quarter with major tourist attractions.


JOB SUMMARY


As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.

Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.


CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR

  • 2year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
  • Establishes and maintains contact with external recruitment sources.
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Administering and Educating Employee Benefits

  • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
  • Prepares, audits and distributes unemployment claim activity reports to property management.
  • Attends unemployment hearings and ensures property is properly represented.
  • Ensures that department has the available resources on hand to administer employee.

Managing Employee Development

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees are crosstrained to support successful daily operations.
  • Uses all available on the job training tools for employees; supervise ongoing training initiatives and conducts training, when appropriate.
  • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
  • Ensures attendance by all new hires and participation of the leadership team in training programs
  • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

  • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled propertywide meetings).
  • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
  • Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
  • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
  • Partners with Loss Prevention to conduct employee accident investigations, as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

  • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
  • Ensures compliance with procedure for accessing, review

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