![Expeditors](https://media.trabajo.org/img/noimg.jpg)
Order Management
2 weeks ago
Company Description
"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions.
Expeditors is headquartered in Seattle, Washington.Job Purpose :
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system.
- Track and trace Order management files as required.
- Use workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure timely clearance and delivery of freight to customer for Import shipments.
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
- Ensure accurate and timely client and vendors billing
- Manage intercompany invoice payments (i.e. via AJAX report)
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards, as per the company's procedures.
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
- _ College or University graduation or equivalent qualification_
- _ Minimum one-year experience in logistics industry_
- _ Microsoft Office skills (Word, Excel, Outlook...), PC skills_
- _ Attention to detail_
- _ English skill_
- _ Communication skill_
Additional Information
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
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