Customer Success Staff

1 day ago

Hanoi, Hanoi, Vietnam Công ty TNHH một thành viên Wacontre Full time

Mô tả công việc:

(Mức lương: triệu VNĐ)

  • The Opportunity

We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves coordinating closely with internal teams to resolve issues and occasionally assisting Sales with product demos.

  • Job description

  • Provide post-implementation support and training to clients on system usage.

  • Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
  • Support the sales team with product demos and client presentations.
  • Create and update user manuals or documentation as needed.
  • Coordinate with internal departments to resolve customer issues promptly.
  • Maintain strong client relationships and ensure high satisfaction levels.
  • Occasionally travel to client sites for direct support or seminars.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary package, including full insurance coverage.
  • Annual performance review: twice/ year.
  • 13th-month salary Bonus.
  • 18 days of leave: 12 days of annual leave, 6 days of New Year Leave.
  • Premium Healthcare Insurance Package starting from day one.
  • Annual Health Check-up.
  • Excellent career development opportunities, with exposure to and experience in the latest technologies.
  • Patents and Inventions bonus.
  • Company trip, Year-End Party, Gifts for Tet/ Holidays.
  • MacBook Pro/laptop is provided.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree in relevant field
  • Strong communication and problem-solving skills
  • Growth mindset and willingness to learn
  • Able to think from the customer's perspective and act proactively
  • Sincere, responsible, and team-oriented personality
  • Interest in consulting and technology

Languages

  • Proficiency in Japanese (JLPT N2 or higher)
  • Good English communication skills (both verbal and written)

Nice to Have

  • Have experience in negotiating with customers.

  • Salary : 20M - 35M VND (Gross)

  • Working time: Mon - Fri: 9h00-18h00, Onsite office full-time

Yêu cầu giới tính: Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Ngân Hàng,Quản Lý Thành Công Khách Hàng

Đại Học

3 - 5 năm

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