erp customer success

AHT TECH is a premium global group providing comprehensive technology consulting solutions, specializing in Commerce and Digital Experience in Vietnam. Established in 2007, we have multiple branches and representative offices in Vietnam, Malaysia, Japan. Proud to offer a dynamic working environment with abundant growth opportunities, AHT Tech has become home to over 300 professionals worldwide.

A1 CONSULTING, a member of AHT HOLDINGS, was established in 2019 with a mission to become the #1 Cloud ERP consulting and implementation provider in Vietnam and across Asia. The company partners with leading global ERP platforms, including Odoo, Oracle NetSuite, Acumatica, Infor, OpenEducat, and Cuscen, to deliver comprehensive digital transformation solutions.

In 2023, A1 Consulting was honored with the 20th Sao Khue Award in the category of "Digital Transformation Consulting and Implementation Services", recognizing its significant contributions to Vietnam's digital transformation journey. With a diverse ecosystem of solutions, A1 Consulting is committed to accompanying Vietnamese businesses on their path toward digitalization and sustainable growth.

In 2025, A1 Consulting achieved a major milestone by being featured for three consecutive quarters in the Top 1 of the Odoo Partner Leaderboard ), and was nominated for the 2025 Odoo Awards in the category of Best Partner – Asia Pacific (APAC).

JOB DESCRIPTION

• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer's business and use appropriate conflict resolution techniques as needed
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution

JOB REQUIREMENTS

• Bachelor's degree in Accounting, Auditing, Economics – Finance, or Information Systems.
• Have 1–3 years of experience in Customer Success, Customer Service, or a related role, preferably within the IT domain.
• Proficient in English, with strong spoken communication skills.
• Experience or knowledge of ERP systems (e.g., Odoo, Oracle, SAP, etc.) is an advantage, or a strong willingness to learn new technical skills.
• Demonstrated negotiation and problem-solving abilities.
• Proven ability to build and maintain positive working relationships.
• Highly organized and detail-oriented, with excellent multitasking skills.

BENEFITS

You will have

• Competitive salary based on skills and experience
• 2-month probation with 85% of the official salary
• Review performance according to the company rule (Twice a year)
• Be consulted and oriented on a clear career path
• Participate in internal training programs to improve skills
• Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
• Working hours: From Monday to Friday (8 hours/day), flexible check-in from 8:00-8:30 AM

With other benefits

• Social Insurance according to Labor Law
• Annual health check-up at international hospitals
• 13 days of annual leave per year
• Participation in various company events such as New Year/Year-End Party, Company Trip, Anniversary Celebration, Happy Hour, etc.
• Involvement in volunteering and team-building activities, as well as internal sports competitions (e.g., gaming tournaments, running, football, badminton, etc.)
• Have a chance for internal training programs to improve professional skills, soft skills and foreign languages
• Opportunities to obtain professional certificates

Job Type: Full-time