Customer Success

1 week ago

Hanoi, Hanoi, Vietnam Hamsa Life Full time ₫3,000,000 - ₫6,000,000 per year

Opportunities:• Flexible working hours• Opportunity to get to know e-commerce insights and Shopify app markets• Opportunity to become official employee when internship ended• Become a member of an enthusiastic and passionate team• Be part of a growing and successful company• Participate in on-job trainingRole & responsibilities:• Learn about products features and update functionalities knowledge continuously• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and helping customers use specific features• Collect and report the problems that customers often encounter to give suggestions to improve the product.Skills & qualifications:• Interested in solving problems with digital/SaaS products• Good communication English skills (TOEIC > 600 or equivalent)• Effective and positive communication with customers, team members, and managers• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers• Basic knowledge of HTML, CSS, and JS is a plusCompensation & benefits:• Attractive internship allowance• Gain valuable hands-on experience in product development, Agile/Scrum• Work alongside experienced professionals and gain mentorship opportunities• Develop your skills and knowledge relevant to the IT software industry• Experience a collaborative and supportive work environment• Become a member of an enthusiastic and passionate team• Participate in on-job training, ensuring you clearly understand and can perform the job• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing• Special attention and direction for each member's development• Commit to this being a meaningful and useful working period in the beginning of your career

  • Customer Success Specialist

    7 days ago

    Hanoi, Hanoi, Vietnam True Platform Full time $100,000 - $120,000 per year

    ABOUT USTrue Platform is a B2B SaaS (software as a service) start-up, undertaking the global mission "Build software platforms that extensively transform the working life".We make SaaS products for ambitious companies who have a real focus on Operational Excellence. Our key product is Rework Platform, a work management platform for high-output organizations...

  • Customer Success QA

    1 week ago

    Hanoi, Hanoi, Vietnam GemCommerce Full time $180,000 per year

    You'll do1. Quality Monitoring and Evaluation:Monitor and evaluate customer interactions ( emails, chat, etc.) to ensure adherence to quality standards.Assess communication for accuracy, professionalism, and compliance with company policies and standardIdentify training or coaching needs and opportunities for process improvements based on evaluation...

  • Customer Success Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Insider. Full time ₫6,000,000 - ₫12,000,000 per year

    Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create...

  • customer success/customer support

    7 days ago

    Hanoi, Hanoi, Vietnam AHT Tech Full time ₫1,500,000 - ₫3,000,000 per year

    AHT TECH is a premium global group providing comprehensive technology consulting solutions, specializing in Commerce and Digital Experience in Vietnam. Established in 2007, we have multiple branches and representative offices in Vietnam, Malaysia, Japan. Proud to offer a dynamic working environment with abundant growth opportunities, AHT Tech has become...

  • erp customer success

    5 days ago

    Hanoi, Hanoi, Vietnam công ty cổ phần aht tech Full time ₫15,000,000 - ₫30,000,000 per year

    AHT TECH is a premium global group providing comprehensive technology consulting solutions, specializing in Commerce and Digital Experience in Vietnam. Established in 2007, we have multiple branches and representative offices in Vietnam, Malaysia, Japan. Proud to offer a dynamic working environment with abundant growth opportunities, AHT Tech has become home...

  • Customer Success Staff

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH một thành viên Wacontre Full time ₫50,000,000 - ₫150,000,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)Chúng tôi đang tìm kiếm Customer Success Staff để phụ trách hỗ trợ khách hàng sau khi triển khai hệ thống. Bạn sẽ đảm nhiệm đào tạo người dùng, xây dựng tài liệu hướng dẫn, theo dõi định kỳ để nắm bắt vấn đề của khách hàng và đề...

  • Customer Success Staff

    7 days ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Reeracoen Việt Nam Full time ₫8,000,000 - ₫12,000,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)You will be a customer success in the SaaS company, which is a start-up. Provide post-implementation support and training to clients on system usage.Conduct follow-up meetings to understand customer challenges and suggest effective solutions.Support the sales team with product demos and client...

  • Customer Support

    18 hours ago

    Hanoi, Hanoi, Vietnam AzuraInfinity Full time

    The Role: You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new customers are onboarded successfully.Identifying opportunities across the customer lifecycle to increase customer...

  • Customer Support Engineer

    1 week ago

    Hanoi, Hanoi, Vietnam Infobip Full time $30,000 - $60,000 per year

    Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...

  • Customer Service Executive

    5 days ago

    Hanoi, Hanoi, Vietnam Atotech an MKS Brand Full time

    A Day in Your Life at MKS:As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team LeadJob Description• Process sale orders, price maintenance, customer returns, customer billing and delivery documents,...