Customer Success Specialist

6 days ago

Hanoi, Hanoi, Vietnam True Platform Full time $100,000 - $120,000 per year

ABOUT US

True Platform is a B2B SaaS (software as a service) start-up, undertaking the global mission "Build software platforms that extensively transform the working life".

We make SaaS products for ambitious companies who have a real focus on Operational Excellence. Our key product is Rework Platform, a work management platform for high-output organizations to better manage tasks, requests, workflows, documents and expenses. We envision a future where every businesses across the globe can operate excellently & efficiently. We strive to build the most useful and affordable software for millions of SMEs worldwide.

Currently, we are new to global market. We want to welcome every builder and conquerer to join our team and create the future of Work. If you have a strong passion for B2B SaaS products, and want to try one of the most challenging yet rewarding job, welcome to Customer Success career.

WHAT YOU DO

This is a full-time, on-site role for a Customer Success Specialist at True Platform. The Customer Success Specialist will be responsible for:

  • Onboarding new client, ensuring a smooth and efficient transition to our platform
  • Cultivating strong relationships, fostering product adoption and maximizing user satisfaction
  • Analyzing customer data to identify trends, opportunities, and areas for improvement
  • Providing exceptional support via various communication channels to quickly solve client requirements or issues.
  • Collaborate with internal teams (Sales team, Product team, etc) to ensure customer needs are met

WHO YOU ARE

  • Having relevant experience in B2B SaaS industry
  • Experienced at least 01 year of experience in customer success, customer onboarding and customer-facing roles
  • Strong business communicator, fluent in English (equivalent IELTS 6.5+)
  • Excellent problem-solving and decision-making abilities
  • Having Positive Mindset & Growth Mindset
  • Able to work in a fast-paced environment
  • Knowledge of work management softwares is a plus
  • Bachelor's degree in Business, Technology, Communication, or a related field

WHAT WE OFFER

High paid for high performer job:

  • Base salary: $600
  • OTE: $800-$1000
  • Opportunity to become ESOP shareholder

Adventurous yet Challenging job:

  • Live abroad & Work with international business customers
  • Face tough questions from Business Owners & C-level executives

Rewarding job:

  • Learn from Business Owners, C-level executives: Business Operation, Challenges, Insights
  • Grow high quality network

Meaningful & impactful job:

- Provide products & services with exceptional quality to the businesses & companies to help them grow and operate excellently"

Personal Development:

- Fast-track your career: Join our pioneering team in launching products domestically and internationally.

- Unlimited learning opportunities: Enhance your skills through training, mentorship, and guidance from leaders.

- Talented colleagues: Work with enthusiastic and professional Product Builders who have launched large-scale systems serving 9,000+ enterprises.

OUR HIRING PROCESS

Round 1:
Phone screening & English assignment

Round 2:
Technical Interview

Round 3:
Culture Fit Interview (with COO)

Round 4:
Job Trial

If you don't meet 100% of our requirements, we still encourage you to apply. Discussion can help us find a mutual fit

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