Customer Service and Operation Specialist

1 week ago

Hanoi, Hanoi, Vietnam EasySpeed Supply Chain Co., Ltd Full time ₫200,000 - ₫400,000 per year

Customer Service and Operation Specialist (air and ocean freight)

Key Responsibilities

Operational Execution & Data Integrity:


• Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).


• Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.


• Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.

Customer & Stakeholder Support:


• Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.


• Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.


• Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.

Process Adherence & Continuous Improvement:


• Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.


• Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.


• Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.

Qualifications


• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory


• 2-3 years of experience in freight forwarding operations, especially mastery of Air freight.


• Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.


• Good understanding of air and/or ocean freight documentation and processes.


• Strong attention to detail and a commitment to accuracy in all tasks.


• Good problem-solving skills and a proactive approach to work.


• Good communication skills in English (both written and spoken).


• A team player with a positive attitude and eagerness to learn.

  • Customer Service Specialist

    1 week ago

    Hanoi, Hanoi, Vietnam FlowerCorner Full time ₫1,200,000 - ₫2,400,000 per year

    We're looking for a Customer Service Specialist who is proactive, customer-focused, and passionate about creating joyful experiences for our customers. You'll interact directly with customers via online channels and hotline, assist with orders, resolve issues, and help drive sales through thoughtful consultation.ResponsibilitiesCustomer Consulting:Engage...

  • Customer Service Specialist

    1 week ago

    Hanoi, Hanoi, Vietnam GIANTVIEW PRIVATE LIMITED Full time ₫15,000,000 - ₫30,000,000 per year

    Key ResponsibilitiesHandle direct buyer conversations, accurately address customer inquiries and complaints, and provide user-centric solutions to enhance customer satisfaction and trust in the company..Promptly address, resolve, and follow up on customer issues. Perform statistical analysis to identify service trends and contribute insights for product and...

  • Customer Success Specialist

    5 days ago

    Hanoi, Hanoi, Vietnam True Platform Full time $100,000 - $120,000 per year

    ABOUT USTrue Platform is a B2B SaaS (software as a service) start-up, undertaking the global mission "Build software platforms that extensively transform the working life".We make SaaS products for ambitious companies who have a real focus on Operational Excellence. Our key product is Rework Platform, a work management platform for high-output organizations...

  • Operations Specialist

    1 week ago

    Hanoi, Hanoi, Vietnam df927ce8-a903-4397-9e28-d1df56bb46ca Full time $40,000 - $60,000 per year

    We are looking for highly motivated people who want to join a US based start-up as we scale into a global business. If you have strong english speaking skills and are interested in a long-term opportunity and have a genuine path to career growth. this is your chance.About us:Traba is building a world where the global supply chain operates at peak efficiency....

  • Customer Service

    1 day ago

    Hanoi, Hanoi, Vietnam Blue Belt Technology Full time $2,000 - $4,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)With over a decade of experience in IT and fintech, Blue Belt has become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences....

  • Temporary Customer Services Agent

    2 weeks ago

    Hanoi, Hanoi, Vietnam Văn phòng Bán vé Hãng Hàng không Singapore tại Việt Nam Full time ₫3,000,000 - ₫5,000,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)The Temporary Customer Services Agent (TCSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks include:customer servicepre/post-flight administrative workmanaging of Ground Handling Agents at check-in, boarding...

  • Customer Service Executive

    3 days ago

    Hanoi, Hanoi, Vietnam Atotech an MKS Brand Full time

    A Day in Your Life at MKS:As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team LeadJob Description• Process sale orders, price maintenance, customer returns, customer billing and delivery documents,...

  • Air Customer Service Executive

    2 weeks ago

    Hanoi, Hanoi, Vietnam Apex Logistics International (Vietnam) Co.,ltd Full time ₫1 - ₫2 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Tasks and Responsibilities:Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.Understand shipment process flows & systems, take corrective action to fix problems and...

  • Customer Service Executive

    3 days ago

    Hanoi, Hanoi, Vietnam MKS Instruments Full time ₫1,200,000 - ₫1,800,000 per year

    A Day in Your Life at MKS:As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team LeadJob Description(Mission/Responsibilities) Process sale orders, price maintenance, customer returns, customer billing and...

  • CRM Operation Specialist

    3 days ago

    Hanoi, Hanoi, Vietnam Binance Full time

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...