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Air Customer Service Executive
2 weeks ago
Mô tả công việc:
(Mức lương: Thỏa thuận)
Tasks and Responsibilities:
- Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
- Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
- Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
- Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
- Communicate operational and commercial needs of the branch and the branch's clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
- Build and maintain customer relationships and improve customer retention through daily communication.
- Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
- Complete KPI while adhering to all processes and legal constraints.
- Other jobs per request on demands.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
13th month Salary, Bonus
Full paid for Social Insurance, Health Insurance
Team activities, company outing trip
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Job Requirement:
1-3 years + relevant experience in freight forwarding industry.
Possessing expertise in managing electronics accounts is an advantage
Must be fluent in English, Chinese is a plus.
High quality written and verbal communication skills
Flexibility to adapt to change and thrive in a fast-paced environment.
Dependability.
Ability to multitask required.
Attention to detail.
Accurate and able to produce quality work.
Proficient in Microsoft Office.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Dịch Vụ Khách Hàng
Trung cấp - Nghề
Không yêu cầu
