Customer Service Staff

6 days ago

Hanoi, Hanoi, Vietnam S.F. EXPRESS LTD. Full time ₫1,000,000 - ₫1,500,000 per year

Mô tả công việc:

(Mức lương: triệu VNĐ)

  • Receive routing order(including Carrier name, POL/POD, schedule, S/C number& any other important details) from BDM, overseas office/agent before shipment arrange ,make contact with shipper to get the booking
  • Check the routing order and shipping instruction with control party(overseas office/agent) upon the receipt of booking from local shipper
  • Open job file, issue shipping order and book space with carrier/co-loader/nominated forwarder
  • Well coordinate with local supplier, once get the sailing detail, operations to arrange CY or CFS / D-D loading, export clearance before closing date and ensure shipment on board smoothly
  • Well cooperate with customs broker/trucking company/warehouse
  • Hand over the file to Sea Freight Export Documentation Clerk with correct PL Audit Sheet and instruction about HBL and original invoice issue
  • Assist team leader to monitor operation and documentation staff to complete the daily work timely
  • Updated the month report to key account client
  • Keep in complete secrecy all confidential information received in the course of his/her duty from the management of the company or other sources
  • Prepare the HB/L draft
  • Prepare MBL confirmation/BL combination/Seaway instruction, check and confirm HBL/MBL correctness
  • Ensure the gross profit as accurate as it can approach the reality
  • Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
  • Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
  • Close file within 10 working days after on board date
  • Created job Number and place booking on time, input GP data at the same time, have observantly sense for space problem, make sure overseas and supervisor will be informed if any space problem
  • Proactively solving any problems during operation process

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Du lịch nước ngoài
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm
  • CLB thể thao

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Experience & Qualifications Requirement:
  • Education: College graduate or above
  • Experience: More than 2 year working experience in freight forward
  • Computer skills: Good computer skills(MS office software)
  • Core Competencies: Result Orientation; Teamwork and Co-operation; Communication and negotiation; Capacity to handle change; Focus on quality; Creative problem solving

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng

Trung cấp - Nghề

Không yêu cầu

  • Customer Service Assistant

    2 weeks ago

    Hanoi, Hanoi, Vietnam 95ef3864-c1b2-48e4-923c-54239b754214 Full time ₫1,000,000 - ₫1,200,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)VIP Lounge ManagementTaking care of VIP customers to ensure customer satisfaction when using VIP LoungeProviding and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP LoungeCustomer Service ManagementDevelop ideas to enhance customer's satisfactionGiving proposal...

  • Customer Service Executive

    4 days ago

    Hanoi, Hanoi, Vietnam Atotech an MKS Brand Full time

    A Day in Your Life at MKS:As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team LeadJob Description• Process sale orders, price maintenance, customer returns, customer billing and delivery documents,...

  • Customer Service Executive

    4 days ago

    Hanoi, Hanoi, Vietnam MKS Instruments Full time ₫1,200,000 - ₫1,800,000 per year

    A Day in Your Life at MKS:As a Customer Service Executive at MSD Vietnam, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team LeadJob Description(Mission/Responsibilities) Process sale orders, price maintenance, customer returns, customer billing and...

  • Customer Service

    1 week ago

    Hanoi, Hanoi, Vietnam Han Group Full time $120,000 - $240,000 per year

    Position: Customer Service RepresentativeJob Overview:Yuzu Omakase Now Hiring: Customer Service RepresentativeWe are looking for a passionate, service-minded individual to join our team at Yuzu Omakase, a premium Japanese dining experience.As the face of the restaurant, you will be responsible for assisting guests, handling inquiries, and ensuring excellent...

  • Customer Service

    2 weeks ago

    Hanoi, Hanoi, Vietnam LitGroup Careers Full time ₫12,000,000 - ₫24,000,000 per year

    I/ INTRODUCTIONLitGroup JSC,founded in 2011, is a leading provider of e-commerce solutions serving partners across North America and Europe. Our brands -LitCommerce,LitExtension,Litos and BulkFlowpower global businesses. LitCommerce,a powerful e-commerce multi-channel selling solution, boasts over 4,000,000+ successful market listings for 50,000+ merchants...

  • Customer Service Specialist

    1 week ago

    Hanoi, Hanoi, Vietnam GIANTVIEW PRIVATE LIMITED Full time ₫15,000,000 - ₫30,000,000 per year

    Key ResponsibilitiesHandle direct buyer conversations, accurately address customer inquiries and complaints, and provide user-centric solutions to enhance customer satisfaction and trust in the company..Promptly address, resolve, and follow up on customer issues. Perform statistical analysis to identify service trends and contribute insights for product and...

  • Korean Service Staff

    6 days ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Lotte Property & Development Việt Nam Full time ₫3,000,000 - ₫5,000,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)I. JOB OBJECTIVEEnsuring customer comfortable stay and high level of satisfaction at the Serviced ResidenceII. JOB SUMMARYBeing in charge of operational tasks to providing smooth and good services for tenants.III. RESPONSIBILITIESCustomer ServiceReceiving and process to the team in charge related to customer...

  • Customer Service

    2 days ago

    Hanoi, Hanoi, Vietnam Blue Belt Technology Full time $2,000 - $4,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)With over a decade of experience in IT and fintech, Blue Belt has become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences....

  • Airport Services Officer

    3 hours ago

    Hanoi, Hanoi, Vietnam Emirates Full time

    Job PurposeEnsure a safe, efficient, cost effective and timely airport operation so that Emirates image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation...

  • customer service executive

    2 weeks ago

    Hanoi, Hanoi, Vietnam 365 Travel Full time ₫800,000 - ₫1,200,000 per year

    Company Description365 Travel is a local destination management company based in Vietnam & Southeast Asia, specializing in creating high-quality, tailor-made travel experiences across Vietnam, Laos, Cambodia, and Thailand. Our strength comes from our people, with a management board boasting over 20 years in the tourism industry. Our team is passionate about...