Social & Community Manager

About the Role

Own our social presence and communities (Facebook Page/Groups, Instagram, TikTok, X, Reddit/Discord). You'll turn users into fans through great content, fast replies, and creative community programs.

What you'll do

Social (day‑to‑day)

• Run the content calendar: plan weekly themes, write captions, schedule posts, and maintain a consistent brand voice (VN + EN as needed).
• Publish and optimize short‑form video (reels/shorts), carousels, and stories in partnership with the Content Creator & Designer.
• Moderate comments/DMs and reply with empathy and speed; escalate product or support issues with clear context.
• Use Meta Business Suite/TikTok tools to schedule, boost top posts, and manage inboxes.
• Coordinate with the ASO & UA Specialist to align creatives and landing/store pages for higher conversion.

Community (build & engage)

• Launch/maintain Facebook Group (and, if relevant, Discord/Reddit): write rules, FAQs, and welcome flows.
• Host recurring formats: weekly check‑ins, Q&A threads, challenges, AMAs with founders/experts.
• Grow and manage a micro‑ambassador/UGC program (identify power users, provide prompts, celebrate wins).
• Create simple playbooks: moderation guidelines, escalation paths, crisis comms, comment/DM templates.

Analytics & growth loops

• Track and report weekly: reach, engagement rate, saves/shares, follower growth, click‑through, store page views, installs (via UTM links/deep links with UA).
• Test & learn: posting times, hooks, CTAs, formats, hashtags; share insights and next steps.
• Maintain a tidy UTM taxonomy and collaborate with Growth on experiments that connect social → store → in‑app outcomes.
• Collect user feedback, surface themes to Product/Content, and close the loop publicly when we ship improvements.

Brand safety & compliance

• Ensure content follows platform policies, community rules, and any category‑specific guidelines.
• Keep a calm, respectful tone in tough conversations; protect the community from spam or misinformation.

What success looks like (first 90 days)

• Calendar running with 3–5 posts/week on core channels and a monthly challenge or series.
• Response time to comments/DMs under 6 hours during workdays, with a simple coverage plan for peak times.
• Set up baseline dashboards; deliver a weekly one‑pager: wins, misses, insights, next tests.
• Launch a micro‑ambassador pilot (10–20 candidates) and generate consistent UGC.
• Measurable lift in engagement rate and clicks to store, with top posts flagged for paid boosting.

What you need

• 2+ years managing brand social pages/communities (preferably consumer apps).
• Strong writing in English (and Vietnamese a plus); quick, friendly, on‑brand tone.
• Comfortable on Facebook/Instagram/TikTok; basic video editing for reels/shorts.
• Hands‑on with scheduling and social inbox tools; data‑curious (can read a dashboard, spot patterns).
• Organized, responsive, and calm under pressure.

Nice‑to‑haves

• Experience in health/fitness, productivity, or similar consumer categories.
• Experience running communities on Discord/Reddit/Telegram.
• Basic design skills (Figma/Canva) and live streaming.
• Ran creator/affiliate or referral programs before.

Benefit and Perks

Salary & Allowances

• 100% salary during probation
• Competitive compensation packages
  
• Social insurance in accordance with VN labor law
• Health care from Bao Viet Insurance
  
• Technical, Soft skills, English Training courses

At Spartan, you will find yourself in an exciting career with:

• An open and transparent culture where people are valued, treated fairly, trusted, and empowered
• Training and career development opportunities
• Flexible Working Time and Hybrid Working - Working from anywhere
• Device Provided 
• Happy Hour, Year End Party, and many other events
• Unlimited paid time off (PTO) - You are entitled to Unlimited Paid Time Off as long as you deliver
• Sponsoring sports participation costs - We have play hours where our team meets up for PS5 Gaming and Football sessions.
• Challenging yourself with high and difficult goals by participating in unprecedented business models in the market.
• Working in an Agile environment that is highly flexible and open, eager to incubate any valuable idea.