Community Manager

5 days ago

Ho Chi Minh City, Vietnam Leo Burnett Full time

Company Description We’ve helped grow many of the world's most iconic brands at Leo Burnett, and even more of the world’s most talented people. You'll find at Leo Burnett an agency built on ideas, and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your own, the places you can go limitless. We believe creativity has the power to transform human behavior, and we use ours to help our clients' brands discover their "human purpose" and play meaningful, active roles in people's lives. **Job Description**: The Community Manager is responsible for ensuring active and engaged social communities (i.e., Facebook, YouTube, Instagram, Tiktok, etc.). The Community Manager is also responsible for managing all online activities and participating in conversations to build product consideration as well as support brand awareness and engagement at local market level. - Manage all contents & activities on social media channels; - Actively manage VOC (voice of the consumer) and escalate as necessary and appropriate; - Manage day to day operations with team, ensure hit social performance KPIs for all campaigns; - Maintain editorial calendars in alignment with global/local social guideline; - Adhere to the standard practices guide for social channel responsibilities and guidelines; - Adhere and Enforce Social Media Guidelines as defined by global/local client social media strategies when needed; - Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about client’s products and promotions/campaigns. - Set, plan and implement social channel planning and responsive messaging framework for all campaign - Stay up-to-date with digital technology trends. **Qualifications**: - 4+ years of work experience, preferably in digital and/or social media marketing. - Proven experience managing social media platforms or communities. - Digitally savvy with active participation in wide variety of social media activities. - Understand popular social networks including channel, functionality, and users. - Excellent English writing and communication skills. - Attention to detail. - Must operate well in a matrix and multi-agency environment. - Level of maturity required. - Travel to / from local client location on frequent basis (e.g., as much as daily) to engage internal stakeholders in support of VOC management. - Excellent interpersonal and presentations skills Additional Information - A sense of childlike optimism, with bias towards making something real versus just talking about it. - An inspiring leader, one that is approachable and very willing to teach and collaborate. - High sense of accountability.

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