Community Manager

**ROLE**: Community Manager

**LOCATION**: Ho Chi Minh city, Vietnam

**A LITTLE BIT ABOUT THE ROLE**:
The Community Manager is responsible for owning accountability and leading the day-to-day operations for all Community Management and ad hoc Social requirements. You are responsible for setting the overall strategic direction and communicating it with the Clients and internal teams to ensure the on-time, on-brief delivery of high-quality social and Community Management led projects.

**WHAT YOU WILL YOU BE DOING**:
**Key Responsibilities**
- Omni-channel strategy and content lead for the brand (social, digital, Viber, and community management)
- Localize regional toolkits and ensure they are relevant to the Philippine market
- Provide a social media perspective on campaigns, content themes and ideas on the brand
- Develop a localized content calendar specific to the market's products and schedules
- Oversee approval, scheduling and posting of content calendar across social platforms while
- ensuring brand guidelines & tone are enforced
- Oversee daily response management, escalation of complaints & inquiries and brand sentiment
- monitoring on social media pages
- Keeps consistently up to date with social and digital trends and shares opportunities or red flags
- to client & team
- Supply reports using software for social platforms (i.e. brand and competitor analysis) which
- includes in-depth analytics and insights
- Manage, train and develop junior team members
- Create and monitor KPIs to ensure delivery of key objectives and achievement of growth targets
- for social
- Manage and develop positive client relationships
- Ensuring high quality, innovative and on-time delivery of work

**WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE**:
**Role-Specific Skills, Knowledge and Experience**
- Ideally 2-3 years creative agency & community management experience for a key brand
- Experience working with social media platform, ideally Sprinklr
- Experience in social media insights & analytics
- Excellent verbal and written English and Filipino communication language skills
- A keen interest in popular culture, sports and the latest digital trends

**Personal Attributes**
- Self-motivated, working with little supervision
- Collaborative team player, open minded and non-political
- Proven ability to communicate and liaise with junior to senior-levels in the business
- Discrete about all confidential and personal information
- Driven, proactive, helpful, and an enthusiastic team player
- Quality of being extremely thorough and accurate
- Clear understanding of all OLIVER products
- Demonstrable leadership abilities

**A LITTLE BIT ABOUT THE ROLE**:
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting.

Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients' money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever's U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas' off-shore hub and PepsiCo's global digital team.

In 2020 we were ranked #1 in Adweek's Fastest Growing list (US) and featured in The Drum's Honours List of the best businesses that helped shape the year.

We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing).

**OUR VALUES AND HOW TO LIVE THEM**:
**Ambition** - you look for opportunities to deliver greater value to those around you.

**Imagination** - you identify a range of solutions to problems.

**Inclusion - **to be actively pro-inclusive and anti-racist across our community, clients and creations.

**Inspiration** - you lead by example and encourage others to do the same.

**Learning **- you have excellent listening skills that helps you to learn from our clients and those around you.

**Results** - you accept responsibility for your actions.