Call Center/ Customer Engagement Executive

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Timo Digital Bank by BVBank Full time $1,500 - $2,000 per year

About Timo

Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.

Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.

What you will be doing

  • Fully support customers via phone calls and other communication channels such as Live, Chat, Email, Facebook, Zalo…

  • Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer's needs.

  • Other major duties such as lock card, active card/account, notify transactions or account balance/customer's card…

  • Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.

  • Provide innovative offers to improve the quality service of Contact Center.

  • Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.

  • Take part in building procedures and regulations for projects related to Contact Center.

  • Implement tasks allocated by Contact Center Manager

Job requirements

Your skill and experience:

  • Having Financial Institution experience is a plus.

  • Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.

  • Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.

  • Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.

  • Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.

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