Current jobs related to Inbound, Support Center Agent - Ho Chi Minh City, Ho Chi Minh - CIMB Bank Vietnam
-
Outbound Support Center Agent
4 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam CIMB Bank Vietnam Full time ₫800,000 - ₫1,200,000 per yearJOB GRADE:Outsourced StaffAs a member of the Support Center team, you are in charge of interact with customers to address their concerns, answer their questions and assist them with their needs. You will often answer customer phone calls and emails, chat responding to customers' questions and concerns.JOB RESPONSIBILITIESContact potential or existing...
-
Night Shift Medical Contact Center Agent –
4 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Bellsystem24 VietNam Full time $24,000 - $168,000 per yearMô tả công việc:(Mức lương: Đến 14 triệu VNĐ)1. Inbound Call DutiesReceive incoming calls from patients to schedule, reschedule, or cancel appointments following established procedures.Provide preliminary test results to patients based on approved scripts (no consultation required).Verify and accurately update patient information in the...
-
Agent/Lead Agent
2 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time ₫1,200,000 - ₫2,400,000 per yearCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...
-
Deputy Call Center Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time $40,000 - $60,000 per year1. Position OverviewThe Deputy Call Center Manager supports the Call Center Manager in overseeing daily operations and ensuring the delivery of high-quality customer service. This role requires strong leadership capabilities, operational awareness, and the ability to drive improvements across teams and processes.2. Job ResponsibilitiesTeam Leadership and...
-
Call Center Teamleader
8 hours ago
Ho Chi Minh City, Ho Chi Minh, Vietnam VitaDairy Việt Nam Full timeMỤC TIÊU CÔNG VIỆCTrưởng nhóm Chăm sóc khách hàng là hạt nhân vận hành Trung tâm Chăm sóc Trải nghiệm khách hàng của VitaDairy. Có nhiệm vụ điều phối thoại & chat, bảo đảm tiếp nhận nhanh, FCR cao, SLA/CSL ổn định; chuyển Phản hồi khách hàng (VOC) thành cải tiến, duy trì trải nghiệm...
-
Call Center Team Leader
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam VitaDairy Việt Nam Full time ₫120,000,000 - ₫300,000,000 per year1. MỤC TIÊU CÔNG VIỆCTrưởng nhóm Chăm sóc khách hàng là hạt nhân vận hành Trung tâm Chăm sóc Trải nghiệm khách hàng của VitaDairy. Có nhiệm vụ điều phối thoại & chat, bảo đảm tiếp nhận nhanh, FCR cao, SLA/CSL ổn định; chuyển Phản hồi khách hàng (VOC) thành cải tiến, duy trì trải...
-
Agent/Lead Agent
6 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time $12,000 - $15,000 per yearCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...
-
Agent/Lead Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time $200,000 - $300,000 per yearCompany DescriptionExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...
-
Agent/Lead Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time $20,000 - $30,000 per yearCompany Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...
-
Agent/Lead Agent
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Expeditors Full time $40,000 - $50,000 per yearCompany DescriptionExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the...
Inbound, Support Center Agent
2 weeks ago
JOB GRADE:
Outsourced Staff
As a member of the Support Center team, you are in charge of interact with customers to address their concerns, answer their questions and assist them with their needs. You will often answer customer phone calls and emails, chat responding to customers' questions and concerns.
JOB RESPONSIBILITIES
- Being the first point of contact of our Bank
- Handling customers' inquiries, requests & complaints via inbound calls, Facebook chat, and email.
- Identifying and analyzing customers' needs to give tailored solutions.
- Discovering customers' financial needs to have a suitable recommendation.
- Monitor detection systems (VRM) and ensure that all cases are attended to urgently after being created. By blocking the card, take proper action to prevent further fraudulent transactions on the credit/debit card account.
- Work closely with stakeholders' team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes.
- Adapt to changes in system/service and keep all team members informed of changes in policies, procedures, product updates, and customer campaigns.
- Reporting directly to the Inbound Team leader.
JOB SPECIFICATION
- Bachelor's Degree in Banking/Finance/Business with approximately 0-2 years of relevant experiences with Contact Center (
Fresh graduates in any discipline are strongly encouraged to apply as intensive training will be provided) - Know the Banking/Fintech sector
- Experience in digital service channels including live chat, email, social care
- Knowledge of banking products and services are preferred.
- Work on a flexible shift (
24/7 - including) with 40 hours per week schedule, with overtime opportunities Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
- Have good health and passion for helping and servicing
COMPETENCIES AND SKILLS
- An empathetic listener and love to talk, more so, on the phone.
- Ability to communicate effectively (verbal/written) by demonstrating a professional and polished demeanor with a positive, upbeat, and friendly personality.
- Open-minded and digital mindset.
- Solve problems creatively, and create win-win situations with internal and external customers.
- Negotiation skills as well as the ability to handle difficult customer calls.
- Proficient computer skills, especially Microsoft Office applications.
BENEFITS
- Social insurance contributions based on 100% of salary.
- 13th-month salary and annual performance bonus (based on policy).
- Company laptop provided.
- Annual health check-up.
- Coffee, tea, and snacks provided at the workplace.
- 12 days of annual leave plus public holidays.
- Other benefits in accordance with CIMB's policies and the Labor Law.
WORK LOCATION
An Khanh Ward, Ho Chi Minh City
WORKING HOURS
Flexible shift
