Night Shift Medical Contact Center Agent –

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Bellsystem24 VietNam Full time $24,000 - $168,000 per year

Mô tả công việc:

(Mức lương: Đến 14 triệu VNĐ)

1. Inbound Call Duties

  • Receive incoming calls from patients to schedule, reschedule, or cancel appointments following established procedures.
  • Provide preliminary test results to patients based on approved scripts (no consultation required).
  • Verify and accurately update patient information in the system.

2. Outbound Call Duties

  • Proactively contact patients to confirm or remind them of upcoming appointments.
  • Make outbound calls to deliver test results and communicate preliminary findings according to prepared scripts.
  • Document patient feedback, update records, and report any special or unexpected cases.

3. Additional Responsibilities

  • Comply with all call procedures, scripts, and data privacy regulations.
  • Work collaboratively with relevant departments to resolve special cases when needed.
  • Maintain high call quality, demonstrate professionalism, and meet performance KPIs.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary (e.g., 14,000,000 VND per month or equivalent).
  • Night shift allowance (if applicable).
  • Training provided; no medical background required.
  • Supportive team and professional work environment.

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

  • High school diploma or equivalent; college education preferred.
  • Experience in call center, customer service, or healthcare support is an advantage.
  • Strong communication skills and a professional phone manner.
  • Ability to handle high call volume and multitask efficiently.
  • Basic computer skills and familiarity with CRM or scheduling systems.
  • Ability to work night shifts and maintain reliability.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Hạ Tầng - Mạng,Vận Hành IT - IT Helpdesk

Cao Đẳng

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