Customer Support Officer

1 day ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Crossian Full time ₫3,600,000 - ₫6,600,000 per year

(Not applicable for candidates outside Vietnam)

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.

We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.

This role is perfect for you if you are a self-starter, have at least 6 months of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.

WHAT YOU WILL DO

  • Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
  • Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
  • Identify and escalate issues to higher-level management when necessary
  • Meet or exceed key performance indicators for call resolution rate, customer satisfaction
  • Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
  • Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience

WHAT WE ARE LOOKING FOR

  • Bachelor's Degree or Equivalent
  • Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
  • Junior Level: 6 months - 3 years of experience in a call center customer service, minimum of 6 months of night shift (annual compensation M VNĐ per year)
  • Intermediate Level: 3+ years of direct call center customer service experience, minimum of 12 months continuous on night shift (annual compensation 510M - 660M VNĐ per year)
  • Have sought knowledge of customer service practices and principles
  • Customer relationship management experience is strongly desired
  • Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
  • Ability to handle stressful situations and establish rapport with the client
  • Ability to present yourself and the company in a professional manner
  • Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
  • Responsible and mature individuals only

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

  • Total Compensation Package (360M - 660M VND per year)
  • Monthly Salary Range: 13-24M VND (depending on experience)
  • Bonuses: Average 18 months' performance and annual bonuses per year
  • Full salary during probation
  • Global health insurance, Training & Development budget, Team building budget, 5-star company events & much more.
  • Other benefits in accordance with the Company's Policy and the Vietnam Labor Law.

  • Customer Support

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Fintech Future Incorporation Full time ₫200,000,000 - ₫300,000,000 per year

    We're Hiring: Customer Support (Chinese-speaking) Location:Thu Thiem, District 2, Ho Chi Minh City Working Hours:Monday – Friday, rotating shifts (04:00–12:00 and 09:00–17:00)We're looking for aCustomer Support Specialist (Chinese-speaking)to join our dynamic and professional team in Ho Chi Minh CityJob Responsibilities:Provide customer support via...

  • Customer Support Telesales

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    THIENTU BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients.We are looking for a dedicated Customer Support Telesales Executive to join our growing team in the beauty & health industry.If you have a passion for sales, customer service, and helping businesses grow, this is the perfect opportunity for...

  • Customer Support Telesales

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Thientu Full time ₫13,000,000 - ₫16,000,000 per year

    THIENTU BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients.We are looking for a dedicated Customer Support Telesales Executive to join our growing team in the beauty & health industry.If you have a passion for sales, customer service, and helping businesses grow, this is the perfect opportunity...

  • Customer Support Manager

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam RoboAcademy Full time $30,000 - $60,000 per year

    We are seeking a Customer Support Manager to provide day-to-day assistance to our existing clients in Vietnam. The role is focused on handling operational requests, solving issues, and maintaining high satisfaction among clients.Key Responsibilities:Support existing partners on operational, technical, and administrative mattersRespond to clients inquiries...

  • Customer Support

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Holdstation Full time $60,000 - $120,000 per year

    HOLDSTATION VIET NAMLocation: Ho Chi Minh City (District 2)Experience Level: SeniorIndustry: Web3 • Web2 • AI • FintechAre you passionate about Web3, crypto, and decentralized finance (DeFi)?Join our team to help shape the next generation of digital finance platformsJob Responsibilities:Handle customer inquiries and feedback via chat, email, and social...

  • Customer Support

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam IPSIP Vietnam Full time ₫4,000,000 - ₫8,000,000 per year

    Location: Sala Residential Area, HCM (fully onsite)WHAT YOU'LL DOProvide customer support to end users via phone, email, chat, or other communication channels.Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.Accurately document user interactions, issues encountered, and solutions...

  • Document and Customer Service Officer

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam GOEX TRANSPORT Full time ₫7,680,000 - ₫96,000,000 per year

    Core PurposeServe as a key liaison between customers, overseas agents, and internal operations, ensuring smooth communication, accurate documentation, and exceptional service delivery. Support sales and operational excellence through proactive problem-solving and process optimization.Key Skill Areas & Responsibilities1. Customer Relationship & Communication...

  • Customer Service Cum Office Admin

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Kenkoup Trading Company Limited Full time $1,500 - $2,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Are you detail-oriented, have excellent communication skills, and thrive in a dynamic environment? Kenko Up Trading Company Limited is looking for a Customer Service cum Office Admin to support our growing business operations in Vietnam. This role is ideal for someone who wants to be a key point of contact...

  • Customer Support Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time ₫72,000,000 - ₫200,000,000 per year

    ResponsibilitiesCustomer Interaction: Provide support to users across multiple channels, ensuring high-quality assistance with a proactive approach.Product Expertise: Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.Problem Solving: Exhibit strong problem-solving skills with the...

  • Customer Support Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Kegmil Full time $30,000 - $60,000 per year

    About Kegmil: Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...