Customer Support
2 weeks ago
Location: Sala Residential Area, HCM (fully onsite)
WHAT YOU'LL DO
- Provide customer support to end users via phone, email, chat, or other communication channels.
- Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.
- Accurately document user interactions, issues encountered, and solutions provided in our ticketing system.
- Escalate complex issues to higher-level support teams when necessary, providing all relevant information.
- Contribute to the continuous improvement of our support processes and tools.
- Maintain a high level of customer satisfaction by ensuring courteous, efficient, and personalized service.
- Stay informed about the developments of our products and services to accurately answer user questions.
REQUIREMENTS
- Fluent in French
- Intermediate level in Spanish (B1 or equivalent)
- Accounting background is a plus
BENEFITS
- Sponsorship for work permits and temporary residence cards
- Friendly work environment with super nice and supportive colleagues
- Premium healthcare insurance for employees.
- Free parking, tea, coffee, and daily snacks
Job Type: Full-time
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