Customer Support

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam IPSIP Vietnam Full time ₫4,000,000 - ₫8,000,000 per year

Location: Sala Residential Area, HCM (fully onsite)

WHAT YOU'LL DO

  • Provide customer support to end users via phone, email, chat, or other communication channels.
  • Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.
  • Accurately document user interactions, issues encountered, and solutions provided in our ticketing system.
  • Escalate complex issues to higher-level support teams when necessary, providing all relevant information.
  • Contribute to the continuous improvement of our support processes and tools.
  • Maintain a high level of customer satisfaction by ensuring courteous, efficient, and personalized service.
  • Stay informed about the developments of our products and services to accurately answer user questions.

REQUIREMENTS

  • Fluent in French
  • Intermediate level in Spanish (B1 or equivalent)
  • Accounting background is a plus

BENEFITS

  • Sponsorship for work permits and temporary residence cards
  • Friendly work environment with super nice and supportive colleagues
  • Premium healthcare insurance for employees.
  • Free parking, tea, coffee, and daily snacks

Job Type: Full-time


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