Center Launch and Workforce Excellence

11 hours ago

Ho Chi Minh City Metropolitan Area, Vietnam Manabie Full time

About Manabie

Manabie is reimagining after-school learning across Southeast Asia. With teaching centers as our primary model, we partner with center owners to deliver high-quality, compliant, and scalable learning. Our mission is to build a sustainable education ecosystem where teachers thrive, parents trust, and students succeed.

The Role

We are seeking a Center Onboarding & Workforce Excellence Lead to ensure that every new teaching center launches smoothly, with reliable frontline teams and minimal disruption. This role will complement our Operations Manager by focusing on multi-TE onboarding, workforce stabilisation during new launches, and scalable playbooks that accelerate time-to-productivity for new centers.

What You'll Do

  • Own the end-to-end onboarding of new centers, coordinating TE admin, teachers, and coaches to go live seamlessly.
  • Design and implement scalable onboarding playbooks that can handle multiple TE hires per center launch.
  • Work cross-functionally with Ops, Special Projects, and Growth to ensure smooth integration of processes, tools, and pedagogy.
  • Monitor first-90-days performance metrics for new centers and recommend interventions when ramp-up lags.
  • Build a bench system or part-time/backup TE pool to reduce downtime during churn or expansion.

What We're Looking For

  • 5+ years in operations, workforce management, or multi-site launch roles (education, retail, F&B, BPO).
  • Experience designing playbooks or training programs for frontline-heavy roles.
  • Strong project management and coordination skills; thrives in fast-growth environments.
  • Fluent in Vietnamese; English proficiency helpful.

What Success Looks Like

  • New centers are fully operational within the planned go-live timeline.
  • Ramp-up time for new TE admins reduced by 30% compared to current benchmarks.
  • Ability to onboard multiple TEs per launch without delays or gaps.
  • A scalable center onboarding playbook adopted across the network.
  • Lower disruption rates in the first 3 months of a center's lifecycle.

Why Join Us

  • Play a critical role in how fast Manabie can scale its teaching center model.
  • Build systems that turn chaotic, high-churn onboarding into a repeatable engine.
  • Directly impact the economics and reputation of new centers from day one.

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