Workforce Vendor Management
1 week ago
Job Description
- Analyze labor demand for warehouse operations to propose mid-term and long term labor structure
- Conduct labor market for temporary and permanent labor to understand market trend
- Propose partnership model with vendors to improve labor fill rate for big campaign
- Conduct BPO agent performance reviews, cost/benefit analysis and other operational strategy assessments weekly & monthly
- Summarize, collect and analyze operations trends and data for regular performance reports
- Acting as a mediator between operation team and vendors/BPOs to balance operational requirements vs vendor partnership
- Monitor and execute daily tasks: BPO booking, recruitment
- Record working hours of BPO, reconcile BPO working hours vs actual warehouse labor hours, follow up payment to vendors.
- Collaborate with operations team to improve BPO experience in our warehouse (working culture, equipment, facility)
Requirements
- From 3-5 years working in workforce management or related roles.
- Good stakeholder management skill
- Attention to detail and being able to execute tasks with high accuracy
- Good Excel skill
- Being able to work flexible hours and provide constant support for operations team and vendors/BPOs
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