Center Director

Wall Street Vietnam is the World leader of English belongs to Pearson Group. Currently we have (04) four centers in Ho Chi Minh City and will continue to expand to end of year.

Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.

We Provide:

• A unique, excellent product to sell
  
• Dedicated marketing and service team
• Professional development and training
• A fun and professional working environment
• Option to transfer between our training centers and to progress into senior positions

Purpose of role:

As Center Director you will report to the Chief Operating Officer (COO) and you will be responsible for maintaining and developing the center's business, operational and service success.

You will lead & manage a multi-cultural Sales and Service (didactic) team effectively towards meeting and exceeding prescribed sales, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success.

Additionally, you will be the Sales Team Leader providing day-to-day mentoring & oversight to the Sales Consultants.

The main challenge in this role lies in the responsibility for managing the continuance of our expansion in terms of number of students but also in enhancing our brand and it's level of excellence within the local and national English Language Teaching market, which will be achieved through the delivery of outstanding education and sales consultancy service within your center.

Key Accountability:

• Managing the Center and ensuring everyday smooth operations and delivery to students.

• Ensure that the Wall Street English methodologies and best practice is followed at all times in order to achieve consistency with other Center.

• Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies.

• Lead the sales team and assuring they achieve set sales targets as agreed by COO.

• Ensure the implementation of effective meeting and information sharing structures

• Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place.

• Responsible for overall look and feel of the Center, ensuring that it is consistently warm, welcoming, tidy and clean.

• Creating and providing timely and accurate reports that track and monitor all center KPIs.

• Increase number of students and consequently Wall Street Institute's market share.

• Ensure that student satisfaction and learning levels exceed expected benchmarks.

Key tasks:

• Providing everyday management and support to Center staff.

• Managing center results: Sales targets, Service and didactic levels of quality.

• Motivating and coaching center staff to provide excellent results and service.

• Identification of key areas of improvement and implementing the correct changes.

• Ensure that Center operates according to Standard Operating Procedures

• Assure optimum number of staffing and effective rostering.

• Managing the Center P&L and ensuring a good ROI on all people and physical resources.

• Assuring consistent levels of student and staff satisfaction.

• Budgeting planning and forecasting.

• Providing timely and accurate reports to COO.

Key Challenges:

• Meeting tough Sales targets.

• Motivating a team of people from diverse backgrounds and skills levels.

• Finding balance between optimum sales levels while maintaining quality of delivery.

• Selling the brand as a premium product through your staff members.

***Commission & Sales Bonus based on Sales performance

• 5 year's plus sales experience and 2 years plus Sales Management Experience, ideally with premium B2C product.

• Experience managing a business and a P&L.

• Experience working in a franchise model would be an advantage.

• Strong people management skills.

• Used to working with targets and benchmarking success.

• Fluent English and local language.

• Experience working in the local country.

• Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities.

• Inclusive, can-do attitude.

• Real belief.

• Wall Street experience would be an added advantage.

• Able to work in the local country.

• Flexibility will be required in order to meet center requirements.