Customer Success Rep
2 weeks ago
Mô tả công việc:
(Mức lương: Thỏa thuận)
About Reclub
Reclub is a social sports platform designed to connect sports enthusiasts and
simplify the way people join, organize and discover recreational sports.
Community is the heart of our mission. We believe that by empowering local
sports communities, we can build organic engagement at a global scale.
About this role
We are looking for a proactive and empathetic Customer Success Rep (CS) to
provide support to our users and ensure a seamless experience. This role is
essential to helping club organizers and players get the most value out of
Reclub, while having a positive perception of Reclub, even when facing issues.
Key responsibilities
- Respond to user inquiries via Reclub in-app chat, social media and email
- Assist with troubleshooting and provide guidance on how to debug issues.
- Educate users on platform features and best practices.
- Document user feedback and collaborate with internal teams
- Ensure a timely responsive and positive customer experience.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Remote work
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Job requirements
This role requires familiarity with supporting customers digitally and the pr
Working hours:
- Monday to Friday, from 6:00 PM to 12:00 midnight
- Salary: 75,000 VND/hour
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Dịch Vụ Khách Hàng,Quản Lý Dự Án IT,Quản Lý Thành Công Khách Hàng
Trung cấp - Nghề
Không yêu cầu
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