Senior Team Leader/Expert

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam MoMo (M_Service) Full time

MoMo is one of Vietnam's very first tech unicorns and has rapidly evolved from an e-wallet to a leading financial super app. As our brand accelerates, we are expanding our marketing team to elevate corporate communication and strengthen MoMo's reputation as a trusted FinTech leader.

We are looking for an experienced and strategic-minded
Senior Team Leader/Expert - Corporate Communication Strategy Planning
to shape and drive communication strategies that reinforce corporate trust, brand image, and stakeholder engagement. You will play a key leadership role, working closely with internal and external stakeholders to ensure MoMo consistently delivers a powerful and unified corporate voice.

What will you do:

Stakeholder & Project Management

  • Collaborate closely with internal departments to translate business objectives into impactful corporate communication strategies.
  • Lead and oversee strategic corporate communication projects to enhance corporate trust and brand image, ensuring cross-channel synergy, timely delivery, cost efficiency, and high effectiveness from planning to execution.
  • Create comprehensive content plans, from core messaging to suitable formats for various channels and target audiences.
  • Manage key Corporate Communication stakeholders, including media, regulators, and business partners.

Public Relations & Crisis Management

  • Establish and strengthen robust relationships with media outlets, key journalists, and other relevant stakeholders to ensure MoMo has a positive and powerful voice.
  • Proactively plan and execute Public Relations (PR) campaigns to position MoMo as a FinTech industry leader, building awareness and fostering brand love.
  • Write and edit high-quality communication materials, including press releases, speeches, PR articles, Q&As, and other critical documents for diverse target audiences.
  • Actively monitor public sentiment and be prepared to handle crisis communications swiftly, effectively, and professionally when necessary.
  • Coordinate with relevant parties to develop consistent messaging and manage brand reputation.

Leadership & Team Development

  • Be able to mentor & develop team members' capabilities, fostering teamwork and achieving common goals.
  • Ensure team members understand their objectives, plans, and roles within projects.

What will you need:

  • Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field.
  • 7–8 years' experience in communications, including at
    least 2 years in a leadership or managerial role.
  • Solid experience & expertise in communication, including strategic thinking & planning, content planning, media relations, crisis management (a significant plus), and project management
  • Exceptional writing skills in both Vietnamese and English, with the ability to convey complex messages clearly and engagingly to diverse audiences.
  • Work Attitude:
  • Flexible and highly adaptable to a fast-changing environment.
  • Result-oriented with a proven ability to make data-driven decisions.
  • Ambitious and progressive, constantly seeking opportunities for improvement and innovation.
  • Experience in fintech, utility apps, e-commerce platforms, financial services (banking, insurance, or credit), or lifestyle (travel or entertainment) is a plus.
  • Fluent proficiency in written and spoken English.

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