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Head of Account Management
2 weeks ago
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The purpose of this role is to drive sales performance within assigned account(s) by overseeing sales planning, activity management, and premium collection, ensuring sustainable growth through effective tracking and optimization of sales funnel drivers. Additionally, it focuses on developing and maintaining strong relationships with bank partners, leading the execution of a comprehensive bancassurance strategy, and promoting PVA-sponsored programs to enhance client experiences. The role also involves leading and managing a team to foster a collaborative, high-performance culture, providing strategic direction, and other tasks to contribute to overall business objectives.Job Responsibilities:
1. Business Development
- Oversee and drive sales performance within the assigned accounts, including sales planning, activity management, and premium collection.
- Closely manage and optimize sales funnel drivers, ensuring they are effectively tracked and analyzed to drive strong pipeline and take timely solutions for sustainable performance.
- Maintain a balanced focus on achieving both topline growth and persistency targets
2. Partnership Management
- Develop and maintain strong relationships with bank partner executives, acting as a key contact point and trusted business advisor.
- Lead the development and execution of a comprehensive bancassurance strategy for the assigned bank partner, ensuring alignment with overall company goals.
- Provide on-field leadership to promote and support PVA-sponsored programs, marketing initiatives, and contests.
- Develop and implement strategies to ensure a high-performing and motivated salesforce through ongoing training initiatives and performance management.
- Establish and manage a concierge service model tailored for affluent and up-market new business clients to enhance their experience
3. Leadership and Management
- Lead and manage the team of direct reports to ensure effective execution of their respective functions.
- Foster a collaborative and high-performance culture, develop and promote a coaching culture within the team, moving away from a traditional training mindset to enhance performance and engagement.
- Provide strategic direction and guidance to the team to achieve business goals.
- Ensure an optimal resource allocation to maximize efficiency and effectiveness.
4. Role Model for Sales Force
- Constant participation in joint sales meeting with partner bank sales staff, in identifying potential comprising of sales practice integrity.
- Regular review with direct reports as well as 2/3 down on high risk cases, especially within vulnerable customer segments
- Regular management communication on regulatory and code of conducts, with clarity on PVA policy
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
