Operations Manager

Job title: Manager – Operations

Department - Operations

Direct reports - Managing Director

Location-Vietnam

Job purpose

The Finance Manager is responsible for ensuring smooth running of operations, equipment and logistics coordination for company in Vietnam. This role reports into the General Manager

Main tasks and responsibilities

Operations

• Responsible for overall operations of company in Vietnam to ensure the services are performed to service requirement.
• Be the point of contact for all related operational matters of the appointed vessel - acting with responsibility, due diligence and according to company's values and goals.
• Work closely with the various internal and external stakeholders (Head Office, ship masters, equipment managers, husbandry agents, terminals, depots, etc.) to ensure smooth operations.
• Pro-actively resolve vessel loading/ discharging operation challenges, preventing delay of operations and improve operational efficiency.
• Communicate with Customs, Port Authorities and Shipping Lines to ensure operations are accordance to the company's policies local legislation regulations.
• Coordinate and work closely with Line Management and Equipment management to optimise overall resources and vessel/ Equipment operational flow.
• Identify all potential issues which may affect operations, highlighting and following up with the necessary actions to prevent/ mitigate any impact from contingencies.
• Drive down port overstays and improve overall operation productivity.
• Perform vendors service and contract evaluations in consultation with the GM and Finance Manager.
• Propose/ recommend new vendors to the GM/Finance Manager for approval.
• Conflict resolution between stakeholders during entire vessel operations.

Key Performance Indicators (KPIs)

• Equipment Management – Supply equipment for serve booking no shortage / Reject of receive containers.
• Vessel/Terminal management.
• System – EDI – All designated Depot and Major Terminal can apply EDI exchange. Weightage: 10%
• Cost Saving.
• Time Management – Monitor team for their time management to be smooth working within team.
• Team Management – Improve team to be more effectively.

Key interactions (Internal | External)

External: partners | Customers and Clients | Agents | Ports

Internal: Operations/ Liner Management | Equipment | Stowage | Capacity | Finance | Human Resources

Education requirements

Bachelor's Degree in Maritime/ Logistics or qualified professional

Language requirements

English

Background and experience

• Bachelor's Degree in Maritime/ Logistics or qualified professional.
• Minimum 8 years' experience in the container shipping operations at country level.
• Previous experience in transhipment operations is required.
• Knowledge of geography and port operations.

Competencies and skills

Core Competencies

• Integrity & Accountability: Takes ownership of outcomes and supports team members in upholding ethical standards; addresses issues of non-compliance proactively
• Customer Focus: Builds strong relationships with internal and external customers; adjusts processes or actions based on customer feedback and expectations
• Continuous Learning: Seeks feedback and applies learnings to improve performance; encourages a mindset of improvement within the team
• Agility: Adapts plans quickly to address operational challenges; helps team remain flexible during changes or unexpected issues
• Collaboration & Communication: Encourages input from all stakeholders; clearly communicates expectations and updates across departments and shifts

Leadership Competencies (Applicable for Grade G and Above)

• Leading by Example – Motivates teams through personal example and professional accountability.
• Operational Excellence – Implements and monitors operational best practices to enhance service performance.
• Strategic Thinking – Develops and executes logistics strategies aligned with business objectives.
• Emotional Intelligence – Effectively manages team dynamics and fosters an inclusive work environment.
• Team Empowerment – Coaches and mentors the operations team, ensuring high engagement and performance.

Functional Competencies

• Shipping & Logistics Expertise – Strong understanding of vessel handling, cargo management, and shipping regulations.
• Process & Resource Optimization – Ability to streamline workflows and maximize resource utilization.
• Problem-Solving & Crisis Management – Quickly identifies and resolves operational challenges to minimize disruptions.
• Vendor & Stakeholder Management – Builds and maintains productive relationships with external partners.