Contract Design Operations Specialist

Our Journey ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Join our mission to revolutionise shopping
At ShopBack, we transform shopping journeys into rewarding experiences. As a Design Ops Specialist, you'll play a key role in strengthening how our design and product teams work — from managing localisation workflows to improving design operations and AI-driven systems.
You'll ensure our localisation pipeline runs efficiently across markets while helping shape the tools, documentation, and automation that power our design practice. Your work will directly improve how our teams collaborate, scale, and maintain quality across diverse products and regions.
Working closely with design, product, content, and engineering partners, you'll combine operational precision with curiosity for AI and workflow optimisation.
If you enjoy turning complexity into clarity, improving systems behind the scenes, and making design operations smarter and more efficient, we'd love to hear from you Your Adventure Ahead

• Localisation operations
• Manage localisation workflows across languages and markets, ensuring quality, consistency, and efficiency.
• Oversee translation pipelines and vendors, track budgets, and monitor SLAs.
• Maintain translation systems (e.g., Lokalise), including translation memories, termbases, and CAT/TMS integrations.
• Apply AI-assisted translation workflows and maintain decision trees (e.g., based on length, urgency, or content type).
• Measure localisation reliability through data: turnaround, cost per word, and quality metrics.
• Conduct regular vendor reviews, manage contracts, and maintain evaluation datasets to support ongoing improvement.
  
• Design operations enablement
• Improve design team workflows through better documentation, automation, and tool governance.
• Manage design tools and licenses, including renewals, provisioning, and knowledge centralisation.
• Create and maintain AI-friendly templates or prompts, prototyping frameworks, and design documentation standards.
• Evaluate and test new AI and design tools; run feedback sessions and vendor demos.
• Build small-scale automations or AI assistants to support internal processes (e.g., hygiene checks, metadata reconciliation, or documentation generation).
• What you will do:
• Optimise and maintain Lokalise, including terminology, translation memories, and system health.
• Own localisation budgets, reporting, and vendor coordination.
• Manage translation SLAs and quality dashboards.
• Maintain automation workflows for translation and design operations (n8n, GPT-based systems, etc).
• Lead tool governance efforts: license tracking, templates, and productivity reviews.
• Research emerging AI tools and propose workflow improvements.

Essentials to Succeed

• Experience
• 3+ years of experience in one or more of the following domains:Translation or localisation operationsContent or CMS management systemsProduct workflow optimisation and enablement within digital product environments
• Experience with localisation platforms (Lokalise, Crowdin, SDL Trados or similar).
• Passionate about the evolving AI space and actively exploring its applications in product development and operations.
• Exposure to AI-assisted translation or workflow automation tools is a plus.
  
• Skill and traits
• Detail-oriented operator: Excellent at managing processes, data, and documentation.
• Curious about AI and automation: Interested in experimenting with new tools to improve efficiency.
• Strong communicator: Comfortable coordinating across teams and vendors.
• Proactive problem-solver: Thrives in fast-paced, evolving environments.
• System-minded thinker: Looks for repeatable, scalable ways to make operations smoother.
  

If this sounds like you, we'd love to hear from you. Let's chat about how you could be an exceptional addition to our team What it's like working here

• Let's own our challenges Here, we're more than just job titles. When a problem arises, everyone has the power to step in and make a real impact on our organisation and the products we create.
• Every day is a chance to improve. Perfection isn't our starting point; we believe in learning and adapting as we move forward, whether it's in product development or our own professional growth.
• We succeed as a team. Our focus is on shared success, not individual triumphs. By bringing together our diverse skills, backgrounds, and perspectives, we're better equipped to tackle even the most difficult tasks together.

ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success. Hunger - We value hard work, and having relentless drive. Speed - We move fast and have a bias for action, all to deliver maximum impact. Impact - We focus on results, always aiming for the best possible outcomes and timelines. Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on your performance. Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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