Human Resources Operations Specialist

Report to: Human Resources Manager

About ELSA:

ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.

Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.

Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidence.

Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world.

Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators:

• Forbes Top 4 Companies Using AI to Transform the World
• Research Sniper Top 5 Best AI Apps
• ASU+GSV EdTech 150
• CB Insights Top 100 AI Companies

Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication.

About the Job:

We are seeking a detail-oriented and highly responsible HR Operations Specialist to manage all aspects of payroll, statutory compliance, and HR administrative operations. This role ensures timely and accurate payroll processing, adherence to labor and tax regulations, and efficient HR service delivery to employees and management.

The HR Operations Specialist plays a key role in maintaining smooth HR processes and supporting our high-performance culture.

Key Responsibilities

Payroll Management

• Process employee data (new hires, changes, additional earnings, etc.) in the HR system.
• Extract and reconcile Time & Attendance data to ensure payroll accuracy.
• Review and verify employee attendance and working hours for compliance and accuracy.
• Liaise with employees or managers to correct attendance data discrepancies.
• Perform monthly payroll calculation, reconciliation, and prepare payroll for bank transfer and payslip distribution.
• Ensure payroll is processed accurately, timely, and in compliance with statutory requirements.
• Handle employee payroll inquiries and provide payroll reports as requested by HR Manager or Finance.

Data Management & HRIS

• Manage HRIS employee core database: compile and update employee records and core data (manual & system).
• Prepare employee dashboards and reports as needed.

Social Insurance Administration

• Register social, health, and unemployment insurance for new employees.
• Submit monthly insurance reports according to legal requirements.
• Handle insurance benefit claims (e.g., sick leave, maternity leave) and follow up on payments.
• Coordinate with the Social Insurance Agency to issue social insurance books and health care cards.
• Complete social insurance book transfer procedures for departing employees.

Employee Life Cycle Administration

• Process personnel changes, including promotions, transfers, salary adjustments, disciplinary actions, and terminations.
• Support performance appraisal cycles and contract renewals.
• Manage general healthcare insurance claims and respond to employee inquiries with a high level of service.

Project Management

• Support HR projects related to process improvement, automation, employee engagement, and strategic initiatives.
• Collaborate with cross-functional teams to ensure successful project outcomes and alignment with business objectives.
• Fulfill any other tasks as reasonably instructed to support business growth and progress.

Requirements

Qualifications & Experience

• Bachelors degree in Human Resources, Business Administration, or related fields.
• 4 - 5 years of experience in HR operations, payroll, SHUI processing, and C&B at a company of 250+ employees.
• Experience in the Education and Tech industry is a plus.

Skills & Competencies

• Strong attention to detail with a commitment to 100% accuracy and on-time delivery.
• Good communication and problem-solving skills.
• Proficiency with HRIS systems is an advantage.
• Good English communication skills.
• Demonstrated ability to use AI tools to enhance productivity, streamline workflows, and automate routine tasks.

Why ELSA?

• Competitive compensation package
• Hybrid working model: 9:00 AM 6:00 PM, Monday to Friday, with one remote Friday every week
• Paid time off: 12 days of annual leave, plus 1 birthday leave and 1 Christmas leave
• Premium health insurance and annual health check-up to keep you in top shape
• Full coverage of social insurance
• Free ELSA Premium membership to help you sharpen your English skills
• International, collaborative, and high-energy work culture
• Be part of a well-funded, fast-growing Silicon Valley startup, where innovation and agility are at the core of what we do
• Work at the storefront of AI applied to language learning.