Sales Manager

Additional Information

Job Number

Job CategorySales & Marketing

LocationSheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

• The Sales Manager, Catering will win business to the Hotel through sourcing, negotiating and winning Catering Sales Accounts to generate effective revenue.
• The Sales Manager, Catering will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

CORE WORK ACTIVITIES

1. Assume responsibility for a designated account base.

2. Input all data accurately in the ISAC system for appropriate account management follow up and tracing.

3. Support the development of a Sales action plan to target key accounts and have agreed with Account Director, Catering and DOSM.

4. Organize and report a weekly sales call plan and weekly entertainment plan to Account Director, Catering.

5. Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.

6. Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.

7. Develop and refine a comprehensive mailing list for the above mentioned.

8. Develop and maintain contact with the above mentioned.

9. Work towards monthly budgets and report progress

10. Sign guests to SPG Pro, SPB and all relevant reward/loyalty programs

11. Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.

12. Assist in developing and implementation direct mail campaigns

13. Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments

14. Ensure attendance at training, ensure you pro-active team spirit with new staff, helping to orient them as they arrive to the department

15. Demonstrate working knowledge of all tasks within your area of responsibility

16. Monitor guests/ clients services and operational requirements in order to identify short falls in the operation

17. Take part in all opportunities for quality team building.

18. Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication

19. Communicate initiatives to Associates

20. Involve management in aspects of decision making for your accounts by participating actively in all meetings.

21. Display creativity and initiative

22. Co-operate with other sections and departments in a friendly and effective manner

23. Set joint objectives and goals with Account Director, Catering and DOSM within appropriate time frames and measure performance against set objectives

24. Give feedback in your staff appraisals, conducted on a regular basis (6/12 monthly) and look at performance on an ongoing basis

25. Ensure that all equipment is functioning and serviced regularly

26. Encourage Associates to notify any equipment or lighting failure immediately to expedite repairs/ replacement.

27. Ensure Associates to fill out a maintenance request form and send directly to Maintenance Section for all repairs and servicing

28. Ensure staff recognize that the disabled and special needs guests are provided for

29. Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location

30. Ensure all Associates have a high level of product knowledge so they are able to explain service and facilities to client as required

31. Develop an awareness of local service and facilities

32. Identify opportunities for value added services to increase sales profitability and anticipate client needs

33. Ensure Associates know the benefits of Marriott Bonvoy.

34. Demonstrate effective selling techniques in promoting Company's products and services

35. Demonstrate effective verbal and non-verbal communication skill

36. Ensure guest comments are recorded in guest history record and acted on when appropriate

37. Ensure Associates use the Guest Satisfaction Index Surveys in a constructive manner

38. Monitor account activity and make adjustments when necessary

39. Participate in the preparation of the Strategic Business Plan as appropriate an d provide valuable and current market intelligence to the Account Director, Catering and DOSM

40. Seek opportunities to continually improve client service

41. Monitor all product and performance standards and ensure action is taken when standards are not being met

42. Act on potential client complaints and report to appropriate personnel

43. Compile daily, weekly and monthly reports as required

44. Analyse reports and make recommendations

45. Ensure files, correspondence and other relevant business documentation is maintained

46. Utilize computer applications to perform the tasks required

47. Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates

48. Align working practices and conduct with Sheraton Saigon Grand Opera Hotels' Vision; consistently strive to meet and exceed the expectations of both internal and external guests

49. Uphold the Company's Cares culture by demonstrating the Marriott Standards at all times to guests and fellow Associates

50. Align working style, working practices and conduct with Sheraton Saigon Grand Opera Hotels' Vision, Corporate Values and policies. Comply with Sheraton's Code of Conduct at all times

51. Completely understand, implement and ensure adherence to Local Labor Laws and Sheraton policies

52. Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by the legislation and that they maintain complete familiarity

53. Undertake additional duties as requested by the Department Manager and Hotel Management.

Client Satisfaction

1. Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer

2. Address client queries strictly within 24 hours of initial contact and follow up within 24 hours of sending proposals

3. Ensure recovery calls are dealt with in appropriate manner.

EDUCATION AND EXPERIENCE

• A degree from an accredited university/college in related major.
• Work experience preferred.
• Sales Wedding experience.
• Language Requirement: Fluent in English.

To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.