Sales Manager

About the Role:

As a Farming Account Executive, you will be responsible for renewals and stakeholder management.

In close collaboration with Customer Success Managers and Technical Account Manager, you will serve as the main point of contact for executive-level stakeholders. Your core responsibilities include driving contract renewals, identifying expansion opportunities to increase Annual Recurring Revenue (ARR), and leading commercial discussions such as pricing and contract negotiations.

Day-to-day, you will focus on nurturing sponsors, mapping all relevant stakeholders and their needs, aligning them with the appropriate CleverTap product solutions, conducting QBR, workshop and overseeing the full renewal lifecycle.

What will you do:

- Manage a portfolio of existing accounts, with full ownership of customer retention and growth strategies.

- Identify and pursue upsell and cross-sell opportunities to drive incremental revenue.

- Lead renewal processes in close collaboration with the Customer Success team.

- Establish and build relationships with key customers so as to understand the customer needs and create a compelling value proposition, ensuring customer satisfaction and retention.

- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on enterprise level negotiations.

- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.

- Collaborate with internal teams to design innovative solutions that address customer pain points.

- Collaborate with cross-functional teams to deliver RFPs, RFIs, and proposals.

- Maintain accurate records of account activities, opportunities, and forecasts in the CRM system.

- Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on.

- Provide regular updates on market trends, customer feedback, and competitive intelligence

What are we looking for?

Must Have:

- 5-7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS

- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.

- Strong connections with Senior Marketing Executives, IT management, Database administrators, and Data Scientist from banking, BFSI, retailers, gaming, OTT brands. 

- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts. 

- Strong sense of ownership, responsibility, and accountability

- Strategic mindset with proven project management and time management capabilities

- Skilled in contract negotiation and navigating complex legal discussions

- Adaptable and thrives in dynamic, fast-paced, and high-growth environments

- Familiarity with SaaS, martech, or tech-enabled solutions.

- Stronger fit exists for those having experience in working in Startup with a go-getting, hands-on approach, plugged into a hyper-growing sales organisation

- Ability to present and articulate key value propositions to CXO's, decision makers and influencers in the assigned account with excellent communication skills in a B2B2C setup.  

- Proven experience in account management and growing the business in the existing accounts in Vietnam region

- Knowledge of market research, sales, and negotiating principles- be discipline, consistency and can do attitude

- Proficiency in Vietnamese and English (know Mandarin or Thai is a plus)

Good to Have:

- Good understanding of the MarTech domain is preferred

- Number driven approach towards accounts, targets, regional planning and retention rates is helpful

- Knowledge of CRM software (eg. Salesforce) is a plus

Measures of Success:

- Revenue Achievement (Booking, ARR)

- Revenue retention (NRR)

- Sustainable revenue growth (LTV)

Key Competencies:

- Functional: Mobile marketing expertise, MarTech understanding, Result oriented

- Behavioural: Problem Solving, Consultative selling, Communication and presentation skills, Negotiation Skills, exquisite listening skills.

Who will you report to: Associate Director - Sales

Why join us

- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.

- You are passionate about technology and its impact on the high-growth mobile technology space

- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.

- Flourish in an environment that nurtures Growth and Curiosity

- Empowering employees with Full-Spectrum Benefits and Assistance

Learn More

Get to know us better before you apply Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

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- CleverTap Developer Documentation

- Blogs

- TesseractDB

- CleverTap Product Demo

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is , driving the next wave of AI-powered engagement. With , brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning is TesseractDB, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.

For more information, visit or follow us on Linkedin and X. Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.