Head of Workspace

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown.

Position Statement

The Head of Workspace is accountable for managing the full sales cycle, identifying and cultivating new business opportunities, expanding existing client relationships, and diversifying revenue streams. The role focuses on maximizing revenue, profitability, and customer satisfaction by fostering strategic partnerships with suppliers, partners, and end customers, while delivering sustainable solutions.

You will lead initiatives to generate new business and grow existing accounts within the Workspace market, leveraging both consultative and transactional sales approaches to drive commercial success with a focus on generating storage revenues.

You will exhibit strong leadership in steering the development and expansion of the Workspace business. This includes supporting revenue diversification, introducing new service offerings aligned with sustainability objectives, and collaborating closely with cross-functional teams to unlock additional value through integrated solutions.

Key Tasks and Responsibilities

Business Development

• Lead client relationship and business development activities of the company. Develop and build long-term professional customer relationships with existing, new and potential clients, leveraging Crown group network.
• Participate in client-facing meetings and business development efforts including cross-selling opportunities across all Crown businesses.
• Assist in formulating and implementing business strategies to achieve sales targets.
• Manage sales plans, sales activities, contact lists and project databases. Keep up to date with industry developments, maintaining awareness of competitor activity, pipeline, and market trends.
• Collaborate with Crown marketing team to strengthen and further develop brand equity in target markets.

Project Management

• Customer Service: Act as the main point of contact for the customer and other applicable parties during the project process. Maintain a professional and positive demeanor across all situations with clients and other partners.
• Project Definition and Planning: Survey and Establish clear and reasonable project expectations and deliverables for our clients and other project parties.
• Project Implementation and Coordination: Foster quality interactions and coordination of work with all stakeholders (facility or building managers, contractors, etc.) and project team. Provide updates and communication throughout the project ensuring all critical information or dates are known by all project parties and to ensure full sustainable handover.
• Project Administration and Closeout: Maintain and track any project revisions or modifications and ensure applicable parties are made aware. Manage any changes of scope costs in real time and provide timely and accurate information of any changes. Complete project closeout and document.

Key Focus Areas

• Business Development
• Project Management
• Team Leadership
• Customer Service
• Passion for sustainability
• Commercial Acumen

Aptitude, Knowledge and Qualifications

Aptitude

• Proven experience in team supervision and leadership
• Ability to maintain confidentiality and display tact and discretion at all times
• Excellent written, interpersonal and communication skills
• Ability to work in a potentially rapidly changing environment
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Confident can do attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making
• Ability to respond resourcefully and constructively to new demands, priorities and challenges
• Ability to create new business opportunities
• Plan, implement and deliver business goals
• Ability to negotiate and response to tenders / bids / proposals

Professional Knowledge and Skills

• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Experience in consultative sales and business development.
• Well-developed administration and organization skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office, Publisher, Canva with experience in using AI an advantage.
• Commitment to customer service and continuous improvement.
• Strong communication and presentation skills.
• Cultural sensitivity and awareness.

Qualifications

• Bachelor or Diploma degree in commerce or within a construction-related field or Business/Management.
• Preferred knowledge of commercial real estate, particularly the Office sector.
• Any one of the following qualifications PMP (Project Management Professional), PMI-RMP (Risk Management Professional) or PMI, LEED Green Associate would be an advantage.
• Preferred experience in distribution or management of office furniture products/assets.
• Exposure to practices like recycling, reusing, and optimizing the lifecycle of company assets to minimize waste and environmental impact.
• Knowledge of or experience with construction/ reinstatement projects is a plus
• Proficient in project estimation and budget management skills
• Excellent cross functional stakeholder management and verbal communication skills.
• Strong organization and coordination skills with excellent problem-solving ability.
• Self-motivated and able to work under high pressure and constraint time, committed and process oriented

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.