Client Success

6 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam EON TECH Full time ₫1,500,000 - ₫3,000,000 per year

Company Description

EON TECH, operating under the brand EONSR, is Vietnam's only company certified in both Google Cloud Platform (GCP) and Google Marketing Platform (GMP), in addition to being an official Odoo partner. The company specializes in providing end-to-end solutions in Data, AI, Cloud, and ERP, tailored to industries like Healthcare and Real Estate. EON TECH focuses on empowering organizations to unify their operations, uncover valuable insights, and promote sustainable growth. With expertise in AI advisory, data strategies, and Odoo implementation, EON TECH is a trusted partner for leading enterprises building future-ready businesses. The company is headquartered in Ho Chi Minh City, Vietnam.

Role Description

This is a full-time, on-site Client Success role for the Cloud & AI division, located in Ho Chi Minh City, Vietnam. The Client Success partner will act as the primary point of contact for clients, ensuring their satisfaction and engagement with EON TECH's services. Responsibilities include building and maintaining strong client relationships, communicating effectively to address client needs, and ensuring that all deliverables surpass expectations. The role involves orchestrating an exceptional customer experience across all touchpoints while collaborating with cross-functional teams to enhance service offerings and resolve issues promptly.

Qualifications

  • Strong Interpersonal Skills to build relationships and establish trust.
  • Exceptional Communication skills, both verbal and written, to effectively engage clients and teams.
  • Proven ability to drive Customer Satisfaction, ensuring clients' goals are consistently met or exceeded.
  • Experience in Customer Service and delivering outstanding Customer Experiences.
  • Ability to work collaboratively in a dynamic, client-focused environment.
  • Familiarity with AI, cloud technologies, or ERP solutions is a strong plus.
  • Proficiency in time management and prioritization skills.
  • Bachelor's degree in Business, Technology, or a related field is preferred.


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