Senior Client Success Executive

10 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam NETWORLD ASIA CORP. Full time $40,000 - $60,000 per year

Position
: Account Executive or Sr. Account Executive (IMC: 70% PR - 30% Social media)

Department:
Account Team

Report to:
Account Manager

Experience Level
: 2-4 years

Objective:
Lead and execute communications campaigns (IMC/ PR & Social campaigns), client service & vendor management.

I. DAILY RESPONSIBILITIES

1. Client Servicing & Relationship Management

  • Act as the main contact for clients, ensuring clear communication and understanding of project requirements.
  • Support client meetings: prepare agendas, take notes, and follow up on action items.
  • Maintain strong client relationships and ensure their needs are met.

2. Strategy & Media Relations

  • Understand multi-channel communication tactics (PR, social, online–offline) to contribute to plan development and execution.
  • Build and maintain relationships with journalists, editors, KOLs/Influencers, and relevant partners.

3. Project Management & Execution

  • Develop execution plans, timelines, deliverables, and budget tracking; independently run projects under manager supervision.
  • Coordinate with internal teams, vendors, media, KOLs/Influencers to ensure quality and timely delivery.
  • Review and control the quality of internal outputs (content, visuals); ability to write social posts/press releases is a plus.
  • Handle media engagement, press release distribution, invitations, and basic issue management.
  • Coordinate event execution and production activities (events, talkshows, roundtables, shoots, etc.).

4. Proposal & Reporting Support

  • Assist in developing proposals, presentations, and strategic documents.
  • Gather market insights, industry trends, and competitor analysis to support recommendations.
  • Prepare monthly reports and campaign performance summaries.

5. Financial & Payment Coordination

  • Support invoice issuing and payment tracking.
  • Work with Finance and vendors to manage budgets and supplier payments.

II. REQUIREMENTS:

6. Core Skills & Competencies

  • 2-4 years of experience in IMC/ PR & social media.
  • Strong network with media contacts, journalists, and KOL/influencers.
  • Excellent writing skills – ability to craft press releases, thought leadership content, and social media copy.
  • In-depth understanding of PR, social media trends, and influencer marketing.

7. Mindset & Work Approach

  • Proactive and adaptable, capable of managing multiple clients & campaigns.
  • Strong presentation and communication skills (especially in English), with confidence in client interactions.
  • Strategic and data-driven approach to PR & social media planning.
  • Ability to work independently and collaboratively across teams.

III. OPPORTUNITIES & BENEFITS:

8. Opportunities:

  • Opportunities to work, learn & gain knowledge, experiences in top-tier clients in Healthcare, Wellness, FMCG, Finance & Insurance industries.
  • Growth opportunities in career path especially in expertise of project management, client service & business growth strategies.
  • Opportunities to practice & strengthen strategic thinking, comprehensive project management.

9. Benefits:

  • Competitive salary & bonus based on perfromance.
  • Others: Company trip/ team trip, internal training, team bonding & party.

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