Technical Platform Operations Specialist

2 weeks ago

District Ho Chi Minh City, Vietnam L4 Studio - Software Development Company Full time ₫120,000 - ₫160,000 per year

Working location:
District 2, Thu Duc City

Salary range:
Up to USD 1,600 Gross

RESPONSIBILITIES

The Technical Platform Operations Specialist will ensure the platform's operational excellence, reliability, and scalability. Reporting to the CTO, this is a hands-on role involving monitoring, incident resolution, and client engagement. In the short term, the role does not involve direct team management but will require strong cross-functional coordination.

This role coordinates with Product Owners and developers, who separately report to the CTO for project-related tasks.

Platform Operations & Maintenance:

  • Monitor and manage platform services to ensure uptime and performance SLAs are met.
  • Troubleshoot and resolve platform incidents to maintain seamless operations.
  • Implement monitoring tools and dashboards for real-time observability.

Incident & SLA Management:

  • Own the incident management process, ensuring rapid issue resolution.
  • Develop and enforce SLA compliance, tracking key service metrics.
  • Lead post-incident reviews, ensuring corrective actions are implemented.

Crisis & Client Communication:

  • Serve as the primary technical contact for platform-related escalations.
  • Communicate effectively with internal teams, leadership, and external clients.
  • Provide clear, structured updates during crises.

Security & Compliance:

  • Conduct regular security audits and vulnerability management.
  • Implement preventative security measures to mitigate operational risks.

Platform Upgrades & Optimization:

  • Plan and execute platform upgrades with minimal service disruption.
  • Continuously optimize performance, scalability, and infrastructure resilience.

Database & Cloud Infrastructure Management:

  • Administer and optimize MS SQL Server databases for scalability and reliability.
  • Manage AWS and Kubernetes-based microservices infrastructure.

REQUIREMENTS

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of hands-on experience in platform operations, incident management, and SLA governance.
  • Proven ability to lead incident resolution and conduct structured post-mortems.
  • Advanced MS SQL Server expertise (query optimization, database scaling).
  • Experience managing AWS cloud services and Kubernetes-based microservices.
  • Familiarity with monitoring tools (e.g., Prometheus, Datadog, New Relic).
  • Strong security and compliance knowledge, including best practices.
  • Excellent communication skills-ability to explain technical issues to both technical and business stakeholders.
  • Comfortable in client-facing engagements.

Behavioral Competencies:

  • Accountability: Owns platform health and incident resolution end-to-end.
  • Problem-Solving: Ability to troubleshoot and resolve platform issues efficiently.
  • Adaptability: Comfortable working in a dynamic, fast-paced SaaS environment.
  • Strong Communication: Can translate technical issues into clear, actionable insights for stakeholders.

*** Nice to have

  • Exposure to fintech or SaaS platforms.
  • Certifications in AWS, Kubernetes, or MS SQL Server.
  • Familiarity with CI/CD pipelines and DevSecOps practices.

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