Customer Service Staff

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Jobcadu Full time ₫120,000 - ₫180,000 per year

NEO GLS

provides innovative, agile and responsive, warehousing and logistics services and solutions. As a company we are driven by our enthusiasm to be creative and to ensure positive outcomes for our customers and employees.

Working time:

  • Mon – Fri : 8h - 17h
  • Sat: 8h00 - 12h00

Location:
Binh Thanh, HCMC

Responsibilities

  • Handle export/import documentation tasks, including issuing HBL or HAWB, A/N, D/O, e-manifest, and debit notes to customers.
  • Take care of Debit Note, SOA of Customers, Partners, Vendors.
  • Follow trucking order and control trucking vendor to ensure delivery time to factory.
  • Input shipment's information into the company systems.
  • Track shipping status and maintain good relationships with carriers, warehouses, trucks, and other related departments.
  • Address and resolve customer disputes or complaints with great care.
  • Understanding US shipment processes (AMS, FMC, ISF filing) is preferred.
  • Ensure compliance with all internal and regulatory requirements and customer standard operating procedures.
  • Execute tasks assigned by the region manager, report results regularly, and maintain good cooperation with overseas agents and customers.
  • Familiarize yourself with the pricing of the responsible region, analyze the current status and development of the routes, and update internal quotations accordingly.
  • Assist management with any special tasks assigned.

Qualifications

  • College degree or above, with a preference for majors in logistics or international trade.
  • Proficiency in written and spoken English.
  • More than 3 years of experience in the freight forwarding industry, with a preference for the intra asia & North America - Knowledge of handling air/sea shipments.
  • Strong communication skills and a team-oriented spirit.

Benefits

  • 13th salary
  • Gas / telephone allowance
  • Company trip
  • Annual Health check
  • Full salary insurance
  • Review salary: 1 time / year

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