Customer Service Representative

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Innovative Hub Co., Ltd Full time ₫35,000,000 - ₫45,000,000 per year

Tuyển Dụng

Customer Service Representative (Chinese speaking)

Key Responsibilities

  • Gain comprehensive knowledge of account operations to provide expert guidance.
  • Consult and train customers on account management via Zalo, email, phone, and other communication channels, ensuring optimal account performance.
  • Communicate the latest Alibaba updates, news, and events to customers promptly.
  • Act as a translator for managers in meetings or discussions when required.
  • Analyze advertising campaign performance data to provide actionable insights for customers.
  • Lead customer excellence projects, programs, and initiatives to enhance customer experience across all touchpoints.
  • Conduct research on customer experience best practices, methodologies, and tools within and beyond the e-commerce industry.
  • Collect and synthesize customer feedback to identify needs and improvement opportunities.
  • Develop short-term and long-term service plans aligned with company sales targets, including resource allocation, staff training, and process improvements.
  • Collaborate with cross-functional teams to align customer experience strategies and enhance overall service delivery.

What We Look For

  • Fluent in Chinese (Mandarin) and English (written and spoken).
  • Experience in customer service, e-commerce, or account management is preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Knowledge of operations is a plus..

What We Offer

  • Working with a dynamic environment, professional clients
  • Working time: Monday – Friday ; from 8:30AM to 5:30PM
  • Working location:

− HCM office: Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward,

Thu Duc city, Ho Chi Minh city

  • Social insurance joined with full gross salary

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TIN ĐỌC NHIỀU

Báo Cáo Xuất Khẩu Tháng 12/2025 – Xu Hướng & Cơ Hội Tăng Trưởng Cho Doanh Nghiệp Việt Nam Trên

Checklist cuối năm: 6 bước xuất khẩu thông minh để bứt phá năm 2026

BÁO CÁO TỔNG HỢP NGÀNH XUẤT KHẨU THỰC PHẨM & ĐỒ UỐNG VIỆT NAM 2025

10 điều doanh nghiệp cần biết khi xin chứng nhận xuất xứ C/O để hưởng ưu đãi FTA

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